Customer Support Specialist
Surgical Science Sweden AB / Supportteknikerjobb / Göteborg
2026-05-13
Visa alla supportteknikerjobb i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige Visa alla jobb hos Surgical Science Sweden AB i Göteborg,
Stockholm eller i
hela Sverige Surgical Science is a global organisation and leading provider of medical training simulations and software solutions. Surgical Science is listed on Nasdaq First North Growth Market.
Together with healthcare partners and customers in more than 90 countries, we enhance patient safety and healthcare outcomes through evidence-based, state-of-the-art simulation technology that improves clinical proficiency and performance - enabling safe and effective training without putting patients at risk.
Our solutions are used by medical training centres, universities, hospitals, and the medical device industry for practice, assessment, and certification.
With offices in Gothenburg (HQ), Stockholm, Tel Aviv, Cleveland, Cardiff, and Shenzhen, we are a fast-growing and stable organisation in a rapidly evolving world. We foster a hybrid work culture that supports onsite and remote collaboration across teams and time zones.
Position Summary
We are seeking a Customer Support Specialist to join our Service Hub in Gothenburg. In this role, you will manage and coordinate administrative and logistics activities related to our demo simulators. You will ensure smooth end-to-end process execution, maintain high service levels, and support the continued expansion and standardization of Service Hub operations.
The role combines customer support coordination with hands-on technical work, including inspection, maintenance, upgrades, and quality control of demo simulators. You will work closely with logistics, internal stakeholders, and industrial partners to ensure customer satisfaction and operational excellence.
Key Responsibilities
Manage logistical, technical and administrative service operations, including but not limited to inventory tracking and timely documentation of service and maintenance activities.
Coordinate with the logistics team to ensure smooth end-to-end handling of incoming and outgoing demo systems
Maintain and prepare demo simulators by performing inspections, troubleshooting, installations, upgrades, repairs, and quality control checks to ensure optimal hardware and software performance and compliance with quality standards and maintenance services
Support the organisation with technical customer inquiries (mail, phone, customer meetings)
Qualifications
Minimum 2 years of experience in customer service, logistics coordination, service coordination, technical support, or a similar role
Experience working in a structured, process-driven environment
PC hardware proficiency and familiarity with software installation and upgrades
Hands-on technical aptitude with the ability to troubleshoot, configure, install, and repair electronic systems and computers
Ability to solve practical mechanical and technical issues independently
Professional level of English, both written and spoken
Technical field service experience is considered an advantage
Medical background or familiarity with medical terminology is considered a plus
Your Profile
The ideal candidate is proactive, detail-oriented, solution & service-minded, and eager to learn new skills. You enjoy hands-on technical work and are comfortable working in a customer-facing environment, capable of balancing administrative coordination with practical technical responsibilities.
What We Offer
Opportunity to be part of a growing Service Hub organisation, contributing to process development, standardization, and operational excellence
A collaborative and international work environment with close interaction with customers and industrial partners
A stable role within a growing company, where your contributions matter for our bigger purpose - improving patient safety around the world
Surgical Science as an employer
Surgical Science is a global and continuously expanding organisation. You will be part of a dynamic, creative environment where we make sure to allow all employees to influence and contribute with their own unique experiences and knowledge.
Guided by our core values - curiosity, respect, and perseverance - we strive to empower our people by recognising their strengths, supporting their growth, and creating opportunities to make a real impact.
We invite you to join us on this exciting and meaningful journey - to shape the future of medical training and improve care for patients around the world.
Apply today!
If you think you would fit our fantastic team and enjoy our work environment, apply as soon as possible as recruitment is ongoing. Let us meet and work out together whether we are a match!We kindly request that you apply with a CV in English.
Så ansöker du Klicka på denna länk för att göra din ansökan Jobbnummer 9910808