Customer support representative
Flightradar24 AB / Butikssäljarjobb / Stockholm
2017-08-23
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hela Sverige Visa alla jobb hos Flightradar24 AB i Stockholm - Effectively resolve customer enquiries about Flightradar24 features, content, and technical issues in a considerate and timely manner, via our email support platform (Freshdesk),
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team
• Identify, reproduce, and document bugs for the development teams
• You have a passion for helping others and creating customer support experiences that wow users
• You have customer support experience, preferably in an environment with high volume of tickets and using a case management system
• You are fluent in English, preferably also in one more major language (e.g. Chinese, French, Japanese)
• You have a strong interest in technology in general and preferably aviation in particular. Big plus if you have Linux experience and/or familiarity with ARM based devices like Raspberry Pi, Beaglebone etc and/or radio amateur background
• You have the ability to troubleshoot problems to find speedy resolutions, prioritise and manage time effectively
• You are skilled at handling multiple issues at once to efficiently solve a large number of inquiries
Flightradar24 is the world's most popular flight tracking service 2 million of daily users, including many aviation professionals. You'll work with a very international group (over a dozen different nationalities represented) of tech-savvy aviation enthusiasts in our office in Stockholm, Sweden.
Varaktighet, arbetstid
You'll typically work regular office hours Monday-Friday, but there will be the occasional weekend shift as well.
Publiceringsdatum2017-08-23Så ansöker duSista dag att ansöka är 2017-09-22
Ange följande referens när du ansöker: Customer Support Rep
FöretagFlightradar24 AB
AdressFlightradar24 AB
Brunnsgatan 13
11138 STOCKHOLM
KontorsadressKungsgatan 12 9 TR
Jobbnummer 3658484
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