Customer Support Representative - Contract Analytics Development - Supportteknikerjobb i Göteborg
Customer Support Representative
Contract Analytics Development / Supportteknikerjobb / Göteborg
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If you have a passion for delivering high value solutions to fortune 500 customers, and want to work with a great team in a fast-growing company, then we want to speak with you. We are Seal Software, the leader in the expanding field of contract discovery and analytics. Contracts are the lifeblood of any organization, and Seal Software locates our customer?s contracts and analyzes them so they have a clear understanding of their commercial incentives, obligations, SLAs, regulatory compliance, opportunities, indemnifications, and risk.

Seal is a well-funded five-year old company, with numerous awards such as Red Herring?s ?Top 100,? the SVUS ?Globee Award,? and more recently the ?Best of Biz? Award for Innovation. We have grown 100% or more in revenues and doubled our number of employees every year since our founding in 2010. Headquartered in San Francisco we are proud to have leading companies such as HP, LinkedIn, McKesson, and Salesforce.com as customers.

Job Description:

Seal Software is looking for another ?problem-solverto join its Customer Support team!

As a Customer Support Representative, you will provide technical support to our customers by answering complex questions about our products. Good ?multitasking skills are a MUST, not to mention a great ?personalityto win our customers over. The Customer Support Representative will serve as a primary support liaison between Seal and our customers. The potential for growth is high, and we?re proud of our high personnel and customer retention rates.

Are you the Customer Support Representative we?re looking for? Please read the requirements below. If you fit the bill, we want you to apply!

Major areas of responsibility include:

Resolves clients? application questions or problems in the areas of application, system configurations/setup, product functionality and business enhancements
Create development ?bug? reports, FAQ?s and knowledge base articles as appropriate
Keeps customer informed of how and when problems are resolved
Involved in any additional follow up testing and troubleshooting
Install standard upgrades/updates/patches/releases as necessary, investigate, research, replicate test and resolve client issues in a timely manner (off hours upgrades required)
Mollify and diffuse client problems through effective listening skills, positive action, information gathering and/or ticket escalation
Prioritize, balance, multi task competing issues with deference to urgency, length of outstanding time and political sensitivity
Promotes and maintains a high quality, professional, service oriented company image among user
Windows Server experience
TCP/IP networking skills
After hours (on call) support
Qualifications: The ideal candidate will have a proven track record managing successful Professional Services engagements for an enterprise software company.

New grads are welcome!
Experience in the IT industry.
Excellent oral and written communication skills.
Excellent problem solving and analysis required
We would like you to be proficient/experienced in at least two of the skills below

Experience with java based applications
Experience with Apache
Experience with SQL (especially Postgres)
Experience with CouchDB
Experience with Solr
Experience with open source software
Preferred but NOT required

Knowledge of java development
Knowledge of a scripting language like Perl, Python, Ruby, etc.
Contract Lifecycle Management, Content or Document Management Technology
Technical Suppor

Varaktighet, arbetstid
Tillsvidare
Heltid

Publiceringsdatum
2015-12-21

Ersättning
Fast månads- vecko- eller timlön

Så ansöker du
Vi intervjuar löpande så skicka in din ansökan snarast
Ansökan kan skickas till e-postadress: kristofer.kallsbo@seal-software.com

Företag
Contract Analytics Development

Adress
Contract Analytics Development
Kungsportsplatsen 1 3TR
41110 Göteborg

Kontorsadress
Kungsportsplatsen 1 3TR
Göteborg

Jobbnummer
2589141

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