Customer Support Representative
CoinPanel AB / Kundservicejobb / Uppsala
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hela Sverige Visa alla jobb hos CoinPanel AB i Uppsala We are looking for a Customer Support Representative to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities include:
Respond to customer queries in a timely and accurate way, via email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training future junior Customer Support Representatives
Publiceringsdatum2022-03-21Så ansöker duSista dag att ansöka är 2022-04-20
AdressCoinPanel AB
S:t Olofsgatan 35
75330 Uppsala
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "Application - CS - CoinPanel".
Omfattning Detta är ett deltidsjobb.
Arbetsgivare CoinPanel AB (org.nr 559262-8498)
S:t Olofsgatan 35 (
visa karta)
753 30 UPPSALA
Ansökan E-post:
alex@coinpanel.com Jobbnummer 6454539
Observera att sista ansökningsdag har passerat.