Customer Support Officer (UK), Sweden
Izettle AB / Butikssäljarjobb / Stockholm
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hela Sverige Visa alla jobb hos Izettle AB i Stockholm We are looking for a Support agent who will provide the highest level of customer support to our UK customers. You are a client-focused individual that enjoys working in teams and you enjoy multi-tasking and collaborating cross-teams.
Description:
iZettle lets anyone take secure card payments with their smartphones or tablets. The fast-growing start-up was founded in 2010 and currently has approximately 150 employees across its offices in Berlin, London, Madrid, Mexico City, Sao Paulo and Stockholm (HQ).
We are looking for a Support agent who will provide the highest level of customer support to our UK customers. You are a client-focused individual that enjoys working in teams and you enjoy multi-tasking and collaborating cross-teams.
You will report to the Customer Support Manager, and will work closely with the Sales and Product team to drive UK-related projects. Ideal candidates are highly ambitious and natural problem solvers with a personal track record that proves a passion for delighting customers.
We offer you an unmatched career opportunity with great colleagues and exciting tasks in one of the most exciting businesses right now.
Responsibilities:
• Actively working and managing the UK customers
• Working closely with the outsourced team responsible for the UK market
• Delivering set out KPIs for the UK market together with the Team Leader for International Customer
• Support Work with Customer Support Manager to analyze UK support metrics and work with the goal of decreasing overall costs while increasing satisfaction
• Work with Communication team to ensure all English written communication is accurate and in-line with company guidelines
• Maintain close collaboration with other teams within iZettle to deliver an outstanding customer experience
What We?re Looking For:
• Confident communicators (verbal, written and interpersonal), native English speaker
• Smart, hard-working, fun-loving individuals
• Ability to work in a fast-paced hectic environment
• Creative thinkers and problem solvers
• Quick learner and self-starter
• Experience in a prior customer service role is a plus
• Customer-focused mentality
• Good organisational, process orientation and analytical skills
• Excellent communication skills, both oral and written
• Strong troubleshooting skills
When working at iZettle, you can expect interesting challenges, as well as a great team. Our head office is located in the heart of Stockholm, but with launches in new countries every few months, there is always space to grow. Join us to get a chance to truly make a difference for entrepreneurs all around the world.
Publiceringsdatum2014-09-05Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2014-10-05
Ansökan kan skickas till e-postadress:
recruiting@izettle.comFöretagIZETTLE AB
AdressIZETTLE AB
Kungsgatan 9
11143 Stockholm
KontorsadressKungsgatan 9
Stockholm
Övriga kontaktuppgifterE-postadress:
recruiting@izettle.com Jobbnummer 1987176
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