Customer Support Engineer / Spoc At A Telecommunication Company
Bravura / Supportteknikerjobb / Stockholm
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About Bravura:
Bravura has jobs both for those with experience and for you who is the beginning of your career. Bravura helps companies throughout Sweden with staffing and recruitment. We distinguish ourselves through our commitment and our dedication to always find the smartest solutions. We believe in continually seek to simplify and improve the recruitment process for all parties by being flexible and fast, but at the same time provide a caring and personal approach. This way we can guarantee a successful recruitment result for both companies and candidates
Publiceringsdatum2017-03-08FöretagetAbout the company:
A multi-international company within the telecommunication industry. The company owns and operates one of the biggest fiber-optic networks in the world. They have thousands of customers in over 80 countries. The company's' headquarter is in Stockholm; which is where you'll be working.
Dina arbetsuppgifterJob description:
In this position you take care of customers' requests and log all actions taken in the appropriate system. You also perform in-depth analysis/trouble shooting, ensure that KPIs and SLA thresholds and commitment are held and escalate cases that risk falling outside of the same. You ensure case resolution progress and push for restoration of the service as soon as possible. It is important that you keep the customers continuously updated throughout the process by writing reports. As a part of this team we expect you to contribute to the process and routine's development and improvements. As well as share your knowledge and exemplify the company values & code of ethics in the daily workflow.
KvalifikationerQualifications:
• Technical University degree within Network Engineering or Communication Systems or a high technical knowledge, experience, understanding and interest of the same
• Solid knowledge of IP technologies, and other telecommunication technology layers such as Ethernet or transmission
• Experience from working with different routing protocols
• Experience within routing/switching hardware
• Excellent/fluent English (written and spoken) on a highly technical and professional level
The following skills are meriting:
• Cisco/Juniper certification, i.e CCNA, CCNP, CCNIE (within routing/switching)
• Understanding of signaling
• Experience from voice and roaming
• ITIL knowledge
• An additional foreign language on a fluent level
As a person, you are service and business minded and a team player who likes technical trouble shooting just as much as interacting with customers. You have strong analytical capabilities and are a self-driven problem solver. You are indifferent to a stressful environment, able to handle several issues simultaneously and a strong team player with a great sense of responsibility. An excellent communicator with good understanding of a multi-cultural environment and interest to work in such. Learn and adapt new routines, support systems and technologies is easy for you.
Övrig information:
Start: as soon as possible
Location: Stockholm
Salary: by agreement
For more information please contact the recruiter at
Linda.Sundlof@bravura.se.
Keywords: technical support, technician, spoc, telecommunication, trouble shooting, ITIL, IP-technologies, routing, switching, cisco, juniper, English
Varaktighet, arbetstid
Heltid Tillsvidare
ErsättningEnligt överenskommelse.
Så ansöker duSista dag att ansöka är 2017-04-07
Klicka på denna länk för att göra din ansökanKontaktLinda Sundlöf
linda.sundlof@bravura.se 08-40024050
FöretagBravura
AdressBravura
Hornsbruksgatan 28
11734 0180
KontorsadressHornsbruksgatan 28, 11734 Stockholm
Jobbnummer 3364154
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