Customer Support Engineer - Incluso AB - Supportteknikerjobb i Solna
Customer Support Engineer
Incluso AB / Supportteknikerjobb / Solna
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* Take care of our customers' requests (incoming by telephone, e-mail, web interface and/or fax)
* Log all actions taken, and contacts with customers, in the appropriate system
* Perform in-depth level of analysis and troubleshooting in order to resolve as many cases as possible at first line without escalation to second level support
* Keep track of SLA thresholds and commitments and chase information and progress status with other internal units and external providers
* Be responsible for keeping the fault handling on-going and to push for a resolution/a restoration of the service as soon as possible
* Write reason for outage reports to customers upon request
* Contribute to the process and routine development and improvements and share knowledge
* Exemplify the company values & code of ethics in the daily workflow

* Service and business minded
* A self-driven problem solver with strong analytical capabilities
* A team player who likes technical trouble shooting just as much as interacting with customers
* Indifferent to a stressful environment
* Able to handle several issues simultaneously
* An excellent communicator and keen to collaborate with others
* An extrovert, actively networking with the organization
* Possessing good understanding of a multi-cultural environment and interest to work in such
* Able to easily learn and adapt new routines, support systems, technologies

Telia Carrier is one of the world's leading providers of network infrastructure and services - empowering individuals, businesses and societies to execute their most critical activities.Customer Support Center (CSC) is TC's single point of contact regarding service faults, delivery, billing and sales inquiries from customers such as operators, service and content providers as well as other large-scale users world-wide. We own and drive customer issues to resolution while keeping an open channel of communication with customers during on-going cases. CSC is a technical customer support unit with strong business acumen and customer focus. We deliver a world-class customer experience to build business trust and reliability with our customers.

Varaktighet, arbetstid
Stora möjligheter för fortsatt anställning. 60%-80%


Så ansöker du
Sista dag att ansöka är 2017-11-18
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Incluso AB

Incluso AB
Sveavägen 56 C
11134 Stockholm

Sveavägen 56C


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