Customer Support Coordinator
Rxeye AB / Supportteknikerjobb / Stockholm
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hela Sverige Visa alla jobb hos Rxeye AB i Stockholm RxEye offers a global collaboration infrastructure for image medicine for diagnostics, consultations, and diagnostic networks within radiology and pathology. Read more about RxEye and our products and services at
www.rxeye.com .
RxEye have a customer base in Sweden, Norway, France and Netherlands and are planning for an international expansion. One requirement for this expansion is to build and establish a global Customer Support Service. RxEye is a Software as a Service (SaaS) type of web application which requires the Customer Support to deliver support according to this new type of delivery models, i.e. different from standard support for a central IT organisation. This is why we need to recruit a Customer Support Coordinator for both an operational purpose as well as for being part of building the team and this way of working.
Role description
RxEye is looking for someone with customer relation skills and basic technical knowledge with a mind set to help the customer in a structured way. You will be the interface for our customer?s super users to help them with advice and issue resolution for their end users in their organisation.
You will be coordinating reported requests and incidents according to priority and severity. You will be the only person working full time as the customer facing part of the support team, but you will be delegating tasks to sales, customer service responsible or second line technicians depending on the request type. You will be driving the resolution analysis understanding the issue, performing error isolation with the help of our developers and technicians and communicating the resolution to the customers. You will also be working in close collaboration with the product team to suggest enhancement requests and bug reports.
Together with sales and customer service responsible you will be adapting and preparing the web services in accordance to customer requests. It also includes maintaining and configuring our test environment for reproducing errors and for performing tests of the new releases.
Develop and maintain the daily operations routines for the customer support function as on-call scheduling, improve routine descriptions and keep the documentation up to date. This is part of the assignment to help establish and build the global customer support services - where you will be able to influence the development of this function.
Skills and experience
Project management skills for coordinating the support activities and continuous improvement of the environment and support tools.
Our Web Service is processing medical data which means you need to be able to manage situations with potential patient risks.
You need to have technical know-how to access servers, basic knowledge of network communication and the capabilities to read and understand technical log files.
Experience with medical healthcare sector is a plus and especially experience with radiology (DICOM) and pathology.
Fluent in written and verbal English is a requirement and it is beneficial if you know French or/and Spanish.
Future development for the role
There are several options available for the future development for your career at RxEye:
• Transition to the team of Customer Service Responsible with your own key account customers delivering customer projects and customer service activities.
• Continue to develop and build the global Customer Service Support as a team lead
The position and application process
The job is full time
Publiceringsdatum2014-09-25Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duAnsökan kan skickas till e-postadress:
philip.asp@rxeye.comKontaktPhilip Asp, IT Operations 0709479590
philip.asp@rxeye.comFöretagRXEYE AB
AdressRXEYE AB
VÄSTMANNAGATAN 4
11124 STOCKHOLM
KontorsadressVÄSTMANNAGATAN 4
STOCKHOLM
Övriga kontaktuppgifterTelefonnummer: 0709-479590
E-postadress:
philip.asp@rxeye.com Jobbnummer 2009491
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