Customer Support Agent, Malmö Sweden
KSD Edicom AB / Datajobb / Malmö
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As a Customer Support Agent you will be part of the Descartes Client Services and Support Organisation where you will provide 1st and 2nd line support to Nordic/EMEA based customers for Descartes "Customs & Regulatory Compliance" suite of products.
You will be the first point of contact for customers and will handle issues and/or requests, as well as liaise with customers on progress.
Key Responsibilities
• Handle and follow up on Descartes application software issues or requests reported by customers
• Maintain customer contact and call ticket information within an existing database
• Provide solutions in order to minimise disruption for the customer
• Proactively keep customers up to date regarding the status of the solution
• Liaise and coordinate with other internal organisations such as R&D, Professional Services and Sales, to secure timely resolution on all support cases
• Establish and strengthen good customer relationships
Knowledge/Experience
Essential
• General knowledge and interest in automated processes, Software and IT systems
• Sound knowledge of different versions of Microsoft Windows operating systems
• Basic knowledge of MS Office
• Experience within commercial application support
• Experience within a customer focused/service environment
• Database experience including SQL Server
• Knowledge/experience in Customs, Supply Chain processes and Transport Management
• Experience in delivering results with day to day systems administration, operational support activities and related activities
Desirable
• Experience within commercial application support
• Experience within a customer focused/service environment
• Database experience including SQL Server
• Knowledge/experience in Customs, Supply Chain processes and Transport Management
• Experience in delivering results with day to day systems administration, operational support activities and related activities
Qualifications
• University or College level in a computer science or technology program (or equivalent work experience).
Personal attributes
• Excellent analytical and problem solving skills
• Excellent verbal and written communication skills
• Able to work autonomously as well as part of a team
• Strong focus on customer satisfaction
• Self-motivated with good organisational skills
• Tactful and diplomatic with excellent attention to details
• Strong sense of urgency
Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 220,000 connected parties using its cloud-based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at
www.descartes.com.Publiceringsdatum2016-12-28Så ansöker duSista dag att ansöka är 2017-01-27
Ange följande referens när du ansöker: Customer Support Agent
FöretagKSD Edicom AB
AdressKSD Edicom AB
SKEPPSBRON 3
21120 MALMÖ
KontorsadressSkeppsbron 3
Jobbnummer 3236446
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