Customer Success Representatives to Web Manuals
Web Manuals International AB / Datajobb / Malmö
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hela Sverige Visa alla jobb hos Web Manuals International AB i Malmö Hey there! We are Web Manuals, a fast-growing SaaS company working towards digitizing the aviation industry. Both our customers and our product is constantly in the clouds but for us the sky is not the limit! We want to continue to grow until we reach the stars but as a bootstrapped company, we do it on our own terms. We are a young, fun, and diverse team that loves to explore new places together. Apply today to be part of our global team!
Web Manuals is truly a place where you can grow, both professionally and personally, and where you can explore the world and try your wings in an innovative environment. We offer an international setting with offices in Malmö (HQ), San Diego, New York, and Singapore. We keep growing - and are now looking for Customer Success Representatives to join our team in Malmö!
What we offer:
A strong value-based culture with fantastic opportunities to grow, develop yourself and influence both your daily work and the business
A global, dynamic and diverse environment. Among the 70 of us we speak over 30 languages!
To be part of a disruptive company with more than 500 customers in the aviation industry
An opportunity to be part of giving back to society, through our Social Impact program 1-2-3 Forward
As a Web Manuals Customer Success Representative, you build customer relationships to promote solution implementation, retention and satisfaction. Your targets are clear, and can expect freedom with responsibility, only matched by your own motivation and ability to structure your days. To support you in your daily work, you will have an effective organization with a broad experience and competence behind you. We offer you a unique opportunity to both create and experience a fantastic journey together with us!
Core responsibilities includes, but are not limited to:
Building relationships proactively with customers to enhance their knowledge, guiding them through the customer journey and keeping them informed
Understanding and addressing the customers' needs before they are aware of them themselves
Provide technical support and ad-hoc training to customers who use the company's product, replying to inbound queries
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
Act as a Project Manager for the customers implementations
Contact and visit customers (post pandemic) on a regular basis
Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades
Inform customers about upcoming various events
Renewing customer contracts
Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the development team
To thrive in this role, we believe that you have:
A university or college degree
Experience from working in a relationship building role
Fluent English skills, both in writing and speaking. It's our corporate language and the language we use to communicate with our customers
Ideally, you also have:
Experience from IT/Software industry
Experience working in an international environment
Additional language skills
As a person, we believe that you are:
Proactive
Flexible
Customer-oriented with a great ability to adapt your communication
Responsible
Additional information:
Start date: ASAP, according to agreement
Work extent: Full-time
Location: Malmö
Positions: 2
For questions regarding this position, please contact:
Lia Ehnberg, Employee Experience Generalist -
lia.ehnberg@webmanuals.aeroErik Wictorin, Customer Success Manager -
erik.wictorin@webmanuals.aero Curious about what it's like to work at Web Manuals?
Check out our new Instagram account @webmanuals and visit our About us page:
https://webmanuals.aero/about-usLadies and gentlemen, the Captain has turned on the Fasten Seat Belt sign, please send us your application - We are ready for take-off!
Så ansöker du Sista dag att ansöka är 2023-10-25
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Web Manuals International AB (org.nr 556942-2685)
Jobbnummer 8137388
Observera att sista ansökningsdag har passerat.