Customer Success Manager
Jobway AB / Foto- och filmjobb / Malmö
2026-03-12
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hela Sverige Are you an engaged and solution-oriented professional? Do you have experience in Customer Success? Would you like to join a strong team of experts where collaboration is key? Then this could be the role for you! Apply today!
TicTac Learn is looking for a Customer Success Manager to join our dynamic team, with this role based in Malmö. In this position, you will be the central point of contact for our customers, collaborating closely with Sales and the Customer Success team. You will take ownership of client relationships after purchase and guide them through an exciting digital learning journey, helping them get the most value from our solutions.
Key Responsibilities
Serve as a primary point of contact for customers, supporting them throughout their journey and ensuring a positive experience with our solutions
Build strong customer relationships and maintain regular communication to support customer health and long-term success
Guide customers during onboarding and adoption phases, helping them get the most value from our platforms
Provide support via helpdesk and customer service channels, coordinating internally when needed
Act as a bridge between customers, Sales, and internal teams to ensure alignment, resolve issues, and drive successful outcomes
Contribute to the development of engaging learning content and customer enablement materials using tools such as Articulate and Vyond
What We Are Looking For
Experience in Customer Success, support, or another client-facing role
Excellent communication and relationship-building skills
Experience leading client meetings and training sessions
Technical understanding and curiosity, with a willingness to learn new tools and technologies
Fluency in Swedish and English (both written and spoken). Additional Nordic languages are a plus
A collaborative mindset with a "can-do" attitude, strong organizational skills, and the ability to handle multiple priorities in a fast-paced environment
What TicTac Learn Offer
A key role in a growing company
The opportunity to impact customers' success
Hybrid work model with a base in Malmö
Engaged colleagues across Product, Tech, and Customer Success
A culture built on curiosity, collaboration, and learning
About TicTac LearnTicTac Learn is a full-service provider of e-learning and digital learning solutions, helping organizations leverage technology to create effective and engaging learning experiences. Our offerings include e-learning courses, authoring tools, and learning platforms designed to help clients reach their learning goals and full potential.
With offices in Malmö and Berlin, we are an international company focused on innovation and customer satisfaction, supporting over 1 million users across five continents.
Interested and Want to Learn More?This recruitment is conducted in collaboration with the recruitment agency Jobway. For questions, please contact Celina Sundberg at
celina.sundberg@jobway.se. We review applications on a rolling basis, so the position may be filled before the application deadline. All applications are treated confidentially.
Så ansöker du Sista dag att ansöka är 2026-04-30
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "jobway 5546".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Jobway AB (org.nr 556726-9518)
Dockgatan 1 (
visa karta)
211 19 MALMÖ
Arbetsplats TicTac
Kontakt Rekryteringskonsult
Celina Sundberg
celina.sundberg@jobway.se +46703943832 Jobbnummer 9794346