Customer Success Manager
Airmee / Säljarjobb / Stockholm
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hela Sverige Visa alla jobb hos Airmee i Stockholm Airmee is one of Sweden's fastest growing logistics startups transforming last-mile deliveries in urban areas. We help online retailers by leveraging machine learning and powerful proprietary research-based technology to provide convenient and fast e-commerce deliveries in urban areas same day or as fast as within the hour.
We're now looking for a customer success manager to ensure that our customers successfully adopt and grow together with Airmee.
As Airmee's Customer Success Manager, you will serve as the trusted advisor and go-to-contact for our e-commerce customers and have material impact to our growth. You will advise and guide customers from different industries, ensuring that they onboard Airmee successfully, adopt it widely and are continually driving business value from Airmee. The role is closely tied to our sales, product and marketing team where you will serve as the customer's advocate and help drive product and marketing efforts internally.
What are we looking for?
We're building the next great logistics platform, and we need world-class talent to achieve our vision. You are a people person and all about relationship building. You thrive in a social environment and have a helpful and intelligent approach. At the same time, you're a sharp and effective problem solver, a goal getter and a great team player.
What will you be doing?
• Empathize with every aspect of the customer experience, putting customers' needs first
• Be the customers go-to-contact, handling inquiries, resolving conflicts, and providing solutions in a timely manner
• Identify and drive promotional opportunities, working cross-functionally to execute
• Identify common customer challenges and actively suggest better solutions.
• Craft customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets.
• Work closely to the sales team, help drive customer references and case studies.
• Engage with your portfolio to understand opportunities for operational improvement, relaying those opportunities to our product team to build better features and products
What skills and experience do you need?
• 3+ years of experience in a customer-facing customer success management, account management, sales or strategic consulting organization.
• You are smart and you get stuff done quickly and accurately.
• Strong written and verbal communication skills.
• Thrive on change and comfortable with ambiguity and fast-paced environments.
• Can push us and be pushed as well without being offended. We love to be proven wrong, and you should too. It's the only way to grow.
• Previous experience from scaling up customer success is preferred but not required
• An academic degree is preferred.
• Experience in e-commerce is preferred, but not required.
Most of all you have that crazy unstoppable hustle and drive that is needed in a fast-growing startup with global ambitions.
We are a diverse team (entrepreneurs, researchers, engineers, sales people and logisticians) of high achievers with different backgrounds, cultures and skills. Our vision is to optimize the transportation of every item in every city in the world. That is what we're working towards and we won't stop before that. We're here selling to you not just our product, success and team but our journey, dream and passion to change transportation as it is.
This is our mission and we would be happy to talk to you if you feel that this is something you can dedicate this stage of your life to. :-)
This position requires fluency in Swedish and English. Our office is located in central Stockholm.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2019-04-09ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2019-09-26
Klicka på denna länk för att göra din ansökanKontaktElin Härén
elin@airmee.comFöretagAirmee
AdressAirmee
Vasagatan 16
11120 Stockholm
KontorsadressVasagatan 16, Stockholm
Jobbnummer 4722532
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