Customer Success Manager - Monocl AB - Butikssäljarjobb i Göteborg
Customer Success Manager
Monocl AB / Butikssäljarjobb / Göteborg
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Monocl is a rapidly growing SaaS business focused on life sciences and healthcare. We are now looking for a Customer Success Manager to join our Customer Excellence team in Göteborg. You will have the chance to work closely with our customers and make a difference where it truly matters. Do you have a background in life science with a passion for delivering service at the highest level? Then we would love to get to know you better!

In less than three years, we have added more than half of the top 20 largest pharmaceutical companies to our customer portfolio. This is your opportunity to join us, we're just getting started.

What You'll Do
As a Customer Success Manager, you will work closely with our diverse customer portfolio which includes many of the top companies in the pharmaceutical and life sciences industries. You will deliver world-class service and build close customer relationships to ensure that each user is comfortable working with the Monocl platform. You will:

Execute remote onboarding sessions, perform training and provide deep insights in how to best utilize the Monocl platform to empower our customers and help them achieve their challenging business objectives and renew their licenses.

Utilize your biotechnical, biomedical or medicinal educational background to handle challenging questions from our diverse user base.

Work in cutting-edge customer success platforms and apply best practice methodologies to educate and provide strategic advice to our users and business accounts.

Work closely with members of our talented field-based salesforce.

Who you are
You need to have a genuine passion for not only the life science industry, but also in delivering world class service and building lasting customer relationships. You thrive working independently and with colleagues in smaller teams where you will be responsible for your own portfolio whilst always assuring the team is succeeding as well. You have a proven background of delivering on your deadlines and you are willing to walk the extra mile in ensuring our customers get the best service possible.

Bachelor or Master's degree with focus on biomedicine, biotechnology, pharmaceutical or similar educational background.

Service-minded, patient and supportive personality.

Excellent oral and written communication skills.

Sophisticated general computer skills, preferably with Mac experience.

Additional language skills and past experience of customer success platforms are preferred.

Who are we
At Monocl we strongly believe in the strength of diversity and welcome applicants from all backgrounds. Here you will join an ambitious and international working environment with colleagues that push each other to the next level. You will enjoy a range of benefits and be equipped with great hardware for the job.

Monocl's mission is to connect all stakeholders in life sciences and healthcare through software - thereby enabling our customers to target and engage the right opinion leaders, medical experts and customers anywhere in the world. We are guided by a strong vertical focus on life sciences and healthcare, combined with a relentless drive to address great customer challenges. We truly believe that software eats the world.

How do I apply?
This position will remain open as long as this add remains on our website. When submitting your application, make sure to highlight and demonstrate past relevant achievements that you are proud of and make sure to include relevant references. We continuously look through applications. The applicants that best match our requirements will be contacted for a phone interview before a follow-up interview at our office. Applications are sent via For questions (not applications) regarding the role, feel free to contact our Talent Acquisition Manager, Arsaman Bahrami, at or +46 739 800 118.


Så ansöker du
Sista dag att ansöka är 2019-03-13

Monocl AB

Redegatan 1B


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