Customer Success Manager
Inriver / Säljarjobb / Malmö
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hela Sverige Visa alla jobb hos Inriver i Malmö Do you want to work with a market-leading solution, front-line technology and team-up with driven, dedicated and skilled people?
inRiver is a highly ambitious, global company with 70 % growth in the software industry. At inRiver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our strong High Five culture provides a collaborative platform supporting our international growing organization.
We invest in your professional growth. With us you develop your skills playing a crucial part in shaping the market for Product Marketing, Merchandising and Product Information Management - right in the centre of the global digital transformation.
About the job & the team
The Customer Success teams goal is to help our customers get their desired outcome of their investment in inRiver PIM and continually develop our customers knowledge and business value. The customer success team is focusing on the after sales and we are the ones building a strong relationship with our customers. We set up meetings, trainings, forums, advises the customers and ensuring that they have launched inRiver PIM successfully in their organization.
At times the team also identifies different issues and situations - and coordinate them internally to find the best solution for our customers, often together with the customers partner team.
As a customer success manager, you will play an important part of the newest addition in the inRiver organization. Part coach, project manager, business consultant and product expert, our customer success managers are continually focused on helping inRiver's customers to be successful with inRiver PIM.
This is a great opportunity for you who would like to work closely with our great customers, big brands, exciting businesses & PIM users, and you will also get the opportunity to influence, engage, inspire, take a great responsibility and get fantastic challenges in your daily work!
Key Responsibilities
• Managing the overall relationship with assigned customers throughout the entire customer lifecycle by engaging, developing and interacting with them through email, meetings (phone, web and in-person) and at events
• Increase customer retention by influencing future value through higher adoption and customer satisfaction
• Schedule, plan, and lead the customer academy training sessions and other customer-focused regional events, including: User forums, user academy (customer training sessions), ambassador groups (Superusers) etc.
• Identify and plan/schedule customer enablement activities such as: New customer webinars and videos, educational content and other specialized content based on customer demand/need
• Create and manage customer success processes, reports and dashboards to drive and measure outcomes
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
• Develop customer success assets and methods, and work with product marketing to create new or refine existing onboarding materials
• Help drive customer references and case studies
Requirements
• Bachelor's degree
• Language; Business level English mandator
• 5+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organization (ecommerce, web or digital business)
• Proactive and willing to define and/or improve processes
• Basic technical understanding of the different platforms and systems that our customers are using and need
• Travelling is a must (approx. 4 trips a month)
It is a benefit if you also have:
• Language; Other languages
• Experience from PIM system
• SaaS experience
Core values / Behavioural requirements - a high five mentality:
The successful candidate will be a strongly self-motivated, result-oriented and business-oriented. You are driven and like to lead projects and not afraid to take on a challenge. We are looking for a social, outgoing person with the ability to build relationship with customers and effectively interact with team members. You love to inspire customer with innovative ideas and having excellent communication skills. To fit in this position, you are a "go getter" with good emotional intelligence for working with and managing our customers.
Of course, we also want you to live our core values:
Have fun while winning
Move fast
Simplicity in everything we do
Building trust
Embrace responsibility
No one of us is as smart as all of us!
We look forward to hearing from you.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2018-03-29ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2018-09-15
Klicka på denna länk för att göra din ansökanKontaktJulia Frank +46705347857
FöretaginRiver
AdressinRiver
Södra Tullgatan 4
21140 Malmö
KontorsadressSödra Tullgatan 4, Malmö
Jobbnummer 4055476
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