Customer Success Manager
Dreams AB / Datajobb / Stockholm
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hela Sverige Visa alla jobb hos Dreams AB i Stockholm It starts with a dream
In a world of overspending and easy credit, it's no surprise that money is the number one source of stress for millions of people. Dreams was created to level the playing field. To give people a better chance of achieving their goals and a simple way to take control of their finances.
We use behavioral science to design financial services that fit neatly into people's lives, making saving, investing, and paying off debt easier and more fun.
We recently entered one of the most exciting phases in our history. By launching a B2B SaaS offering (
https://www.getdreams.com/b2b/), we have been growing by seamlessly integrating our solution into existing bank apps.
More than ever, Dreams has the opportunity to help make financial wellbeing a reality for millions of people, and we want bright, courageous, and passionate people to join our impact-driven team in shaping the future of the finance industry.
What you'll do
In this role, you will be one of the first members of our newly formed Customer Success team and get a unique opportunity to shape how we deliver value to our customers. You'll play a central role in defining our customer success strategy & playbook.
As a Customer Success Manager at Dreams, you will be the trusted advisor and primary point of contact for 3-4 of our banking customers. Responsibilities include
• Onboarding
Get the customer live. Act as the de facto project manager for the holistic integration and coordinate across different verticals (product, finance, legal, tech, sales)
• Relationship Management
Manage customer interactions and build a solid relationship with the customer (at all levels). Become a trusted advisor to the customer.
• Analysis & reporting
Monitor and report on holistic customer health and performance in alignment with set targets.
• Commercial management
Manage the commercial outcomes, including renewals, upsells, cross-sell, and commercial operations in general (billing, contracts, etc.)
• Knowledge management
Instruct the customer on using the product and ensure they are up to date with relevant information. Be our in-house expert on the customers' business and operating model.
• Technical support
Troubleshoot escalations and liaison with the product team and technical support.
Last but not least, you'll act as the customers' voice internally. You'll educate, inform and advocate to your colleagues at Dreams about your customers' current priorities, business needs, pain points, and initiatives.
Who you are
• You have in-depth domain knowledge and understand retail banking.
• You have experience managing complex technical and commercial projects.
• You're relationship-driven with excellent interpersonal skills.
• You have excellent communication skills, both verbally and in written form.
• Self-organizing with high attention to detail.
• You comfortably shift altitudes; to thrive, you understand the need for both short-term execution and strategic, long-term planning.
• Revenue-motivated but with a light touch.
• Whatever the problem, you try to be a part of the solution.
In addition to this, we greatly value:
• A proven track record in successfully addressing C-suite executives with a structured and proactive approach to drive continuous dialogues.
• Working proficiency in additional languages (in addition to English).
Why Dreams?
• An opportunity to be part of shaping the Customer Success function at Dreams.
• We prioritize our employees' financial well-being through pension, paid vacation, stock ownership plans, wellness allowance, and friendly perks.
• To work alongside talented, authentic, and passionate colleagues in an inclusive and diverse environment.
• We're an international, innovation-driven company where we embrace mold-breaking.
• We have a beautiful, laid-back office space in central Stockholm and can also help you optimize your at-home setup if you prefer working remotely.
• You'll get the opportunity to help millions of people feel better about money and live more sustainably.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2022-09-28ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2023-03-03
Klicka på denna länk för att göra din ansökanFöretagDreams AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Dreams AB (org.nr 556942-0309),
http://getdreams.com Arbetsplats Dreams
Kontakt Rasmus Savander
rasmus.savander@dreamstech.com +46 761777247 Jobbnummer 7022138
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