Customer Success Manager
Depictai AB / Kundservicejobb / Stockholm
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Visa alla kundservicejobb i Stockholm,
Solna,
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Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Depictai AB i Stockholm Depict is on a mission to challenge Amazon's domination of e-commerce. We connect customers and retailers over a shared love for great products, by making e-commerce product discovery a breeze from start to finish. We want retailers with the best products, not the largest budgets, to win.
We use computer vision and natural language processing to truly understand the product and provide state of the art product recommendations.
We serve hundreds of millions of requests every month on some of the largest e-commerce sites in Europe and are backed by some of the world's most renowned investors, including Y Combinator, Initialized and EQT Ventures.
What's the opportunity?
As a Customer Success Manager you aim to become our customer's trusted advisor. You will play a key role in Depict's success by making sure we retain and grow our customers by enabling them to maximize the value gained from Depict.
Externally, you will work closely with some of the most well-known e-commerce retailers in Sweden and the rest of Europe - supporting and driving monthly meetings with e-commerce managers and C-level. Internally, you will play an important cross-functional roll: acting as the voice of the customer in product development, project managing onboarding, as well as working closely with growth.
How will I make an impact?
Prepare, run, and follow up on monthly customer calls with customers
Be the first point of contact if our customers need support
Onboard and integrate new customers
Proactively look for ways to increase customer satisfaction and develop customer success best practises and strategies
Drive renewal and upsell
Work closely with the product development team to be the voice of the customer
What skills do I need?
Great people skills
Excellent ability to prioritize tasks and coordinate internal resources
Proven track record of successfully working client-facing
Previous experience in e-commerce and/or customer success work highly desirable
You'll love Depict!
You will join an accomplished, humble team with the drive to build something great. We've traveled across Europe to speak with (and sometimes gatecrash!) customers. In short, we're passionate about doing everything we can to move Depict forward. With backgrounds ranging from Cambridge, Google, Uber and McKinsey, we are united by our passion for building and delivering a great product.
We think big but start small when solving problems, delivering value first and moving quickly until we have something great.
Everyone at Depict gives and appreciates honest, constructive feedback and we have a radically candid culture that helps us all grow and improve rapidly.
Benefits
Competitive salary & Meaningful equity
Opportunity to develop into a leadership role rapidly
Flexible vacation policy
Paid Parental Leave Program
Work from our office in Stockholm or remotely (we will cover the costs of a coworking space in your city)
Quarterly offsites
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
Publiceringsdatum2022-03-04Så ansöker duSista dag att ansöka är 2022-04-03
AdressDepictai AB
Grycksbovägen 39 1TR
12247 Enskede
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Depictai AB (org.nr 559224-1938)
Grycksbovägen 39 1TR (
visa karta)
122 47 ENSKEDE
Ansökan E-post:
arifa@depict.ai Jobbnummer 6404282
Observera att sista ansökningsdag har passerat.