Customer Success Manager
The Talent Company AB / Kundservicejobb / Stockholm
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hela Sverige Are you interested in bringing your service and support skills to take part in a HR-tech startup with high ambitions, expansion plans and possibilities? Then we think this might be a match. We grow if you grow! There will be plenty of opportunities in the future and you can have a big impact on your next steps in your career- the sky is the limit!
To succeed on our expansion journey, we are strengthening our Customer Success team with a Customer Success Manager. You'll play an important role by targeting and connecting AlexisHR with new customers, as well as working towards a broader market awareness.
What you'll do
In this position you'll focus on making all customers strong AlexisHR-ambassadors through not only a great product, but also best-in-class service.
Onboarding and implementation for new customers
Support through chat, calls or emails in all types of system-related questions
Build strong client relationships
You will develop and improve ways of working with customer success in close collaboration with our Head of Customer Experience and the rest of the AlexisHR-team. We want you to develop, grow, take initiatives and challenge our ways of working to become even better as a team.
Who you are
We are looking for a person with a service and customer-focused core. You love to help, support and build strong customer relationships. You prefer a working culture that's driven by a common goal and where everyone's ideas are welcome, rather than a process or structure-heavy framework.
What you need
A couple of years from a similar position where you have worked with support on a tech product and in B2B-relations
A strong experience from working with customer service in different ways
Experience from chat, phone and mail-support, if you have worked in Intercom or a similar tool that's considered a plus
It's considered a great advantage if you have similar experience from companies within the HR-tech space
Excellent at communicating in Swedish and English, both verbally and in writing, if you're also fluent in other languages, that's a big plus
To be a customer focused, self motivated and curious person that loves the idea of being a part of a growing company.
If you want to join us in challenging HR-tech, come join us. We promise to provide high autonomy, a fun working environment and a lot of development opportunities. Let's get better together.
Read more about us here:
https://careers.alexishr.com/Publiceringsdatum2020-11-13Så ansöker duSista dag att ansöka är 2020-12-13
AdressThe Talent Company AB
Magnus Ladulåsgatan 3
11865 STOCKHOLM
Omfattning Detta är ett heltidsjobb.
Arbetsgivare The Talent Company AB (org.nr 559182-1979)
Magnus Ladulåsgatan 3 (
visa karta)
118 65 STOCKHOLM
Ansökan E-post:
carolina@talentcompany.io Arbetsplats AlexisHR
Jobbnummer 5445410
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