Customer Success Experience - Manager Support! - Technogarden - Datajobb i Göteborg
Customer Success Experience - Manager Support!
Technogarden / Datajobb / Göteborg
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Novacura is searching for a Customer Success Experience - Manager Support!About NovacuraNovacura is a fast-growing company with offices all over the world. They empower and inspire companies to work smarter and faster in a rapidly changing world. Their products, services, and solutions enable customers to innovate, transform and improve their business processes to drive digital transformation. Novacura are experts in business systems and process improvement. With an overall view of the reality of different industries, they have solutions that can easily be adapted to suit each client's unique requirements. Novacura have both the will and the ability to understand the reality of their customers - from business needs to technical details. With comprehensive approach, they contribute to their customers' increased competitiveness. Novacura builds solutions tailored to customers' operations using the Novacura Flow product platform. Read and learn more about Novacura ( Do you want to be a part of the journey to establish a professional and well-functioning customer support organization?As a Manager Support you will be responsible to build and develop a support organization whom will consist of 5-10 people in the near future. As a member of the management group you report directly to the CEO. Your responsibilities as Manager Support, when building a new organization, will consist of tasks such as;
* Establishing and organizing the complete global support organization with current and new employees, placed on different continents
* Daily secure that the team has all the needed knowledge and information as well as the best conditions to succeed with their task to deliver world class customer support through well-established processes
* Ensure that Novcura delivers outstanding customer service
* Secure that the internal organization is informed and knows exactly what is being delivered by the support organization
* Support in sales situations with customers
* When necessary be able to purchase and implement new systems

An essential part in all the tasks stated above is to be an advocate for Novacuras core values which are to be a company that is honest and have integrity, who wants to be brave, professional, and show that they care. Travelling will occur, both to customers and team members. Who are you?Apart from having a relevant university degree, you will benefit from a background in IT where you either have worked with development or application in some form. A merit for this role is if you have previous experience of either SQL or service of some form and have been in a support or customer focused context before. All previous experience from an international environment where you have used English on a day to day basis is a big plus. As a person you are outgoing with an ability to present yourself and the team both to internal and external stakeholders. At the same time, you identify yourself with having a good inner structure which enables you to organize and implement processes. Being bold, professional, and innovative are additional descriptions which we believe applies well to you as you will take on a global responsibility with personnel on different continents where your drive to build and establish a world-class support organization will be tested daily. Novacura offersA crucial role in an innovative, fast-growing company with cutting-edge products. Your contribution will be central to the company's success. You will, of course, be involved in shaping your role as well as how the company is developing. Together with your colleagues, you work in a challenging environment where you can gain invaluable experience. We work with some of the world's largest companies and no day is the same. Novacura offers competitive benefits, necessary tools, and compensation after competence. Are you interested to learn more about this opportunity at Novacura? May it be you that we are searching for? If so you are more than welcome to apply via the link below and if you have further questions don't hesitate to contact either Carina Grip: ( 0735-179997 or Therese Kull: (mailto:therese.kull@technogarden.s)
Technogarden has long been the preferred choice for technology offensive companies in need to strengthen their skills by our consultants' expertise or through our recruitment services

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Sista dag att ansöka är 2018-08-31
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Carina Grip +46 735179997


Therese Svenssons gata 11
40275 Göteborg

Therese Svenssons gata 11 , Göteborg


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