Customer success agent at innovative e-commerce company
Young & Skilled AB / Supportteknikerjobb / Stockholm
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Now we're looking for a customer success agent in our Stockholm office.
Were on the hunt for someone who can join us full-time to push our customer satisfaction through the roof! With the right support and encouragement, you can help our customers' businesses flourish, and make the retailers of today into the iconic brands of tomorrow. As part of our customer success team, you'll be the ears of Young/Skilled, and you'll help us translate customer feedback into action that can improve their companies as well as our own.
Responsibilities:
• Help deliver a world-class customer experience through our channels (phone, email, and helpdesk)
• Use your strong communication skills to take initiative to follow up on issues
• Prioritize which issues get escalated to the development team, and use proactive communication to bring issues to closure
• Internal and external follow-up
• Follow issues via customer ticketing and update the customer based on the recommended feedback
• Demonstrate an eagerness for understanding others' businesses, so that you can help guide them through process improvements and the systems we maintain for them
• Have an interest in business systems especially ecommerce
• Have a basic knowledge of how web pages are built
• Understand the basics of object formatting, such as JSON and XML
• Improve ways of working and try new things - we can always get better
• Be a leader in our team and with our customers.
What you can expect from us:
• Competitive salary - depending on skills, experience, and growth potential
• Being part of an international team that cares about each other
• Working with equipment of your own preference
• Flexible cooperation and atmosphere that is productive but also casual
• Open channels of discussion and opportunities to really shape the organization and the community you'll be part of
• The opportunity to develop your skills and gain experience by working with strong international brands on innovative projects
• Support from experienced team members
• Room to make mistakes! That's how we learn together.
• Enjoy being analytical, with a strong curiosity about creative solutions, and a willingness to try them out
• Be fluent in written and spoken English and Swedish
• Be creative, conscientious, and good at seeing tasks through to the end
• Enjoy working in a team environment that includes several truly excellent dogs
• Sincerely like people and value your own patience and persistence
• Care about nurturing and building relationships in the community you're in, both for customers and for the team around you
• Have a positive attitude - be eager to take problems and turn them into possibilities and solutions
• Enjoy challenging yourself - with support from your team, of course.
• Young/Skilled provide an enterprise level ecommerce system for global brands such as WeSC, Triwa, Odd Molly, Swedish Hasbeens, Nudie and many more. We base our customers' projects on Centra (which we used to call Silk VMS). Our team members take pride in our technology, service and user experience. We are currently taking on clients in the Nordics, USA, Israel, Netherlands and Germany. We have offices in Wroclaw, Poland and Stockholm, Sweden.
• As an organization, we believe that it's important to have room to be ourselves at work because that helps us seek and provide the support and enjoyment that make work satisfying - and fun! We encourage ourselves and each other to be authentic, empathetic, and safe to ask for help with things or admit we don't know something. We like to try new things, and we're genuinely interested in each other's well-being, not just our productivity. We believe it makes us happier, and it makes us more motivated and better at our jobs.
Publiceringsdatum2016-12-07Så ansöker duSista dag att ansöka är 2017-01-09
KontaktJohan Hemberg
johan.hemberg@youngskilled.com 087203333
FöretagYoung & Skilled AB
AdressYoung & Skilled AB
Mälarvarvsbacken 8
11733 Stockholm
KontorsadressMälarvarvsbacken 8
Jobbnummer 3200071
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