Customer Services Engineer
Robotgrader AB / Säkerhetspersonalsjobb / Mölndal
Observera att sista ansökningsdag har passerat.
Visa alla säkerhetspersonalsjobb i Mölndal,
Göteborg,
Partille,
Härryda,
Kungsbacka eller i
hela Sverige Visa alla jobb hos Robotgrader AB i Mölndal Robotgrader söker - Customer Services Engineer för samarbetspartners räkning
Ishida Co Ltd was established in Japan in 1893. From its roots in weighing equipment, Ishida went on to build the world's first automatic weighing machine in 1959. Thirteen years later, the revolutionary multihead weigher was launched.
Since then, Ishida has grown significantly and our product range has expanded to provide not only weighing systems, but also quality control, handling, packing solutions and more recently to machine efficiency monitoring software.
In 1985 Ishida Europe was established in Birmingham,
UK as the EMEA headquarters for Ishida Co Ltd providing initially Marketing, Sales and Sales Support activities. In 1996 Ishida Europe moved to a specially developed facility in Woodgate, Birmingham and commenced manufacturing operations enabling the majority of products sold across EMEA to also be manufactured locally.
Today Ishida Europe Ltd, Birmingham is still the centre of all EMEA operations but since its creation a further 9 sales / support offices have been opened across EMEA to enable local support to be provided to our growing customer base.
Overall job purpose
To ensure all work is completed to the customer's total satisfaction. To project manage all work to an end from a customer service perspective working with various departments within the business.
• We can offer a position in a marked leader company.
• A company with outstanding technology.
• Regular training and education in UK
• The sales role can be first step in a manger role for Scandinavia and Finland.
• Good colleges and extended education in food processing.
• Working in a international atmosphere but with a lot of freedom to decide and execute plans for Scandinavia and Finland.
Key responsibilities
• To install and commission Ishida equipment.
• To repair Ishida equipment effectively.
• To act as nominated service representative for nominated key accounts.
• To report effectively to all departments within the company.
• To ensure the customer is always informed of the current situation.
• To sort out all issues through communication with the service helpdesk.
• To work within the stated budget of the job.
• To report effectively any issues arising.
• To work with new products.
• To do any service work when requested by the helpdesk.
• To complete all work within a stated time frame whenever possible and work to tight deadlines.
• To communicate with the service helpdesk and appropriate team leaders effectively.
• To ensure work reports are completed for each job.
• To ensure all faults are logged on the internal PIN system.
• To be available at all times during contracted hours where phone signals allow.
• To be willing to work a reasonable amount of overtime including weekends to meet the business needs.
• To report to your team leader regularly.
• To communicate in an effective manner with other departments within the company.
• To attend meetings as and when required.
• To aid the team with customers' issues as required.
• To work in line with company procedures.
• To aim to achieve total customer satisfaction.
• To work with customer focussed applications.
Standards of performance
• Consistently produce a high standard of customer service and development of customer relationships.
• To actively develop professional working practices with other members of the teams.
• To maintain a good standard of appearance
Publiceringsdatum2017-03-13Så ansöker duSista dag att ansöka är 2017-04-24
FöretagRobotgrader AB
AdressRobotgrader AB
Lunnagårdsgatan 4
43190 MÖLNDAL
Jobbnummer 3371555
Observera att sista ansökningsdag har passerat.