Customer Service Team Leader to XXL Sweden
Infinity Human Resources Sweden AB / Ekonomichefsjobb / Stockholm
2016-10-10
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hela Sverige XXL Sport & Vildmark ska vara ett eldorado för sport och vildmarkintresserade. Vår affärsidé är att vi ska tjäna pengar genom att erbjuda ett stort urval av kända varumärken inom sport och vildmark till marknadens lägsta priser genom Nordens mest effektiva kedjekoncept. Vi ska ha stora varuhus med ett unikt utbud och i vår affärsplan står det inskrivet att vi ska vara bäst, vi ska tjäna pengar och att vi ska ha kul. Med den parollen ska vi bli störst i Norden, och vi är ute efter DIG!!! Vi som arbetar i XXL har det mer hektiskt än andra, detta eftersom vi strävar efter att vara bäst. För att var bäst måste vi utveckla oss snabbare än konkurrenterna. Detta innebär att vardagen ibland är mer hektisk i en god arbetsmiljö. Det andra väljer att kalla kunder, förtjänar att kallas och bli behandlad som gäst på XXL.
Customer service team leader, Sweden
Are you a true professional in customer service? Have you already gained experience in building, implementing and developing customer service in different channels? XXL is now looking for a Customer Service Team Leader to take over the operative responsibility for customer service in Sweden. If developing high quality customer service is close to your heart and you share our values and passion for sports and the outdoors, you might be the one we are looking for!
Job description
Every customer of XXL deserves five-star service and your job is to guarantee this for the Swedish market in all our customer service channels. You will develop customer service in Sweden based on the concern's given key performance indicators.
Main responsibilities will include:
• To ensure we provide an excellent level of service to all our customers.
• To manage the Swedish customer service team effectively in accordance with our customer service strategy, development plan, goals and vision.
• To ensure we drive high performance to reach our set KPI's in our daily routines.
• Our passion is to provide the best customer service and experience in our industry thus you will need to own the drive and winning mindset to achieve our goal.
Qualifications
You are simply the best customer server of all times and know how to take your individual know-how even further and share it with others. XXL's values and the company itself are close to your heart and you would eagerly wish to serve our customers in the very best way possible.
What we are looking for:
• A true professional to join our highly motivated customer service team in Sweden
• Sincere passion to develop and to provide excellent customer service
• Sincere passion to develop and coach your team
• Minimum 3 years' experience in customer service in a similar position
• Suitable education to support the gained work experience
• Experience in change management is an advantage
• Fluent in Swedish and English, fluency in any other Nordic language is seen as an advantage
The position is located in Bromma, Stockholm and in this position you will report to the XXL group's Head of Customer Service.
This is a unique opportunity to join the fastest growing and the biggest sports company in the Nordics and if you are willing to go all in, we can offer you great carrier opportunities the years to come.
Application
If you feel up for the challenge and do share our passion for great customer service we invite you to send in your cover letter and CV. Infinity is responsible for this recruitment and if you have any questions, do not hesitate to contact Anton Fredriksson at Infinity, 070-3115159.
Varaktighet, arbetstid
Heltid -
Publiceringsdatum2016-10-10ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2016-10-23
Klicka på denna länk för att göra din ansökanFöretagInfinity Human Resources Sweden AB
AdressInfinity Human Resources Sweden AB
Luxgatan 6
11262 Stockholm
KontorsadressLuxgatan 6
Övriga kontaktuppgifter Jobbnummer 3096244
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