Customer Service Supervisor - Order Management
Thermo Fisher Scientific / Försäljningsjobb / Göteborg
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hela Sverige When you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $17 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
CUSTOMER SERVICE SUPERVISOR - ORDER MANAGEMENT GOTHENBURG
In this position you will be a part of Thermo Fisher Scientific's Research and Safety Market Division, which delivers over 800,000 different products to a wide range of customers helping them to accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity.
Your main responsibility will be to create a world class Order Management service experience, by leading and developing your team and ensuring that all our customers are serviced in line with our high standards at all times. You will work tirelessly with your team and across the organisation to drive added value and differentiation through our service offering. At Thermo Fisher we can offer an interesting and challenging position in an international environment. You will join a company that is a world leader in serving science and will support you to achieve your career goals.
YOU WILL BE RESPONSIBLE FOR:
• Creating, managing and developing a world class Order Management team.
• Ensuring your team receives training plans and career development opportunities; this includes setting individual and team targets and supporting the achievement of these goals.
• Developing an open, honest and innovative culture, where team members respect each other and are encouraged to think creatively when solving problems.
• Working closely with the Nordic Customer Service Manager to establish an environment where high performance and continuous improvement becomes the norm.
• Setting KPIs and monitoring their effectiveness through the use of metrics and analytical tools.
• Building strong and lasting relationships with key stakeholders such as, Product Support within Customer Service, Supply Chain, Sales and Marketing.
• Guaranteeing that all staff handle transactions in accordance with defined procedures and standards.
• Having a clear vision of what is required and act as a positive role model and motivating your team.
THE IDEAL CANDIDATE WILL:
• Be able to demonstrate strong people management and leadership skills and will also be comfortable working in a multi-channel, customer service environment.
• Have experience of driving successful outcomes in process improvement and development.
• Be a strong leader, who communicates clearly with openly.
• Ideally have completed a further education programme, such as a Bachelor, Masters or equivalent.
• Speak English, Swedish and preferably one additional Nordic language.
• Show strong commercial acumen, a results-driven attitude and the ability to lead a high-performing team.
• Embody Thermo Fisher Scientific's core values: Integrity, Intensity, Involvement and Innovation.
IS THIS THE OPPORTUNITY FOR YOU?
At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
If you have questions then please contact Victoria Johansson
victoria.johansson@thermofisher.comVaraktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2015-12-10ErsättningFast månads- vecko- eller timlön
Så ansöker duTo apply, follow the link or go to our career site
Klicka på denna länk för att göra din ansökanWe look forward to receiving your application!
Application deadline: 10th January 2016
FöretagThermo Fisher Scientific
AdressThermo Fisher Scientific
Box 9193
40094 GÖTEBORG
Övriga kontaktuppgifterTelefonnummer: -
Jobbnummer 2570576
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