Customer Service Specialist
JobBusters AB / Kundservicejobb / Göteborg
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As a Customer Service Specialist your responsibility is to consistently deliver an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey. As a brand ambassador your customer-facing role is crucial in supporting the mission to improve the society we live in and bring the brand promise to life.
In this role you will communicate with consumers based on their needs via phone, email, chat and social media to understand their inquiry/issue and communicate a viable solution with a high service level. You will also coordinate towing and roadside services for car owners having breakdown. Another part is also to manage lead generation, delegation and follow-up of leads to ensure that they are being utilized effectively. It is important to prioritize and escalate the customers' feedback and feature requests to the relevant internal teams. Your role includes to continuously and actively identify, propose and drive activities with stakeholders within and outside Customer Care to further improve quality and efficiency in the processes.
You will get the opportunity to get insights and learn so much both about the consumers and the products which could be highly valuable if you like to build a future career within the company.
Company Description
Our client is a well-known brand in the automotive industry and has been around for almost 100 years. This is a brand for people who care about other people and the world we live in. Here, they work proactively for a sustainable workplace and environment. Culture and diversity are also words that the client values. The headquarters is in Gothenburg.
About JobBusters
JobBusters is an authorized staffing and recruitment company targeting white-collar workers and was started in 2011. We at JobBusters care about our consultants and our goal is always to build long-term relationships with both consultants and clients. Our goal is always to match our clients' dream candidates with our candidates' dream jobs!
Qualifications
• You have previous experience within customer care operations and/or customer service from sale oriented brands.
• You know how to work with CRM systems and are proficient with use of technology and software.
• You have excellent oral and written communication skills in Danish.
• You have excellent oral and written communication skills in English.
When you join JobBusters
As a consultant at JobBusters, you can feel secure with a collective agreement, available consultant managers and committed recruiters. As a consultant, you also get access to our network of exciting companies and clients! For us, it is important that you as a consultant feel comfortable, feel a sense of security and community with us as an employer. We offer an occupational pension, salary change and the option of flexpension. You also get access to our benefits portal, where in addition to wellness allowance you have access to lots of discounts and offers in wellnes, home and leisure, transport, healthcare and much more! Your well-being is of the highest priority for us and we offer, among other things, a digital solution that helps our employees find tools to deal with all the challenges of everyday life, both at work and in private life.
Personal qualities
To succeed in the role of Customer Service Specialist we believe that you are humble and respectful of others, a curious listener, eager to support and find the best possible solution for every unique consumer. You are truly customer focused and dedicated to exceeding expectations and come up with new innovative solutions when needed. You have an interest to learn and to be able to understand and clearly convey brand, business and technical concepts in a simple way. You prefer working in a collaboratively environment showing strong communication skills. Passion for people is important, passion for cars is a bonus.
Do you recognize yourself in having a genuine interest in providing excellent customer service and is motivated by working in a fast-paced, dynamic team facing challenges in an optimistic way and learn new things? Then this could be the right opportunity for you!
Salary
Salary, as agreed.
Admission and Application
Full time, office hours. In this role you will need to have the ability to work also evening hours, weekends and holidays. Our client wishes to start in November and the assignment is expected to run until 2024-06.26 with possibility of extension. You will be employed by JobBusters as a consultant with our exciting client in Gothenburg. Send in your application in English (preferably in Word format) as soon as possible, as interviews take place continuously.
Ersättning Fast lön
Så ansöker du Sista dag att ansöka är 2023-11-29
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "5468".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Jobbusters AB (org.nr 556826-5606),
http://jobbusters.se/ Arbetsplats JobBusters
Kontakt Johanna Johansson
johanna.johansson@jobbusters.se +46 76 719 66 61 Jobbnummer 8229354
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