Customer Service Return Coordinator to Samsung
The Workers Of First Impression AB / Datajobb / Stockholm
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hela Sverige Visa alla jobb hos The Workers Of First Impression AB i Stockholm,
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hela Sverige As a Customer Service Return Coordinator at Samsung you will be responsible for Technical Return claims from dealers, service centers on the Nordic market and the Swap flow including campaigns and stock related topics. This is a consultancy opportunity starting mid-January 2020 to April 2021 with possible extension.
Primary duties
• Handle Technical Return requests in Samsungs systems
• Manage consignment stock to service centers
• Manage escalations from Samsung Shared Service center (SSCE)
• Support dealers and service partners with escalated queries
• Analyze and developing the Technical Return systems and integrations together with Process & Control Manager
• Visit dealers and service centers on a regular basis for education and follow up on processes
• Visit warehouse staff for follow up and control
• Process development in tight cooperation with all liaisons to minimize numbers of claims and lower costs
• Create and sustain a working Swap flow for our ASC and Warehouse
• Manage and monitor KPI's and the daily work for Return admin located at SSCE
• Manage Extended Warranty setup
• Handling sections within Parts return (Spares)
Required Qualifications
• College ("gymnasium") electronics, technical, as well as administration
• Drivers license
• Xpos knowledge
• Fluent in Swedish and English
• Preferably knowledge with SAP or similar systems
Your Profile
• Service Minded
• Self starter (taking own initiatives, drive)
• Team player
• Problem solving
• Well presented and professional
• Analytical
Practical information
Location: Kista
Contract: Full time. Start in January 2020 to April 2021
In this recruitment process Samsung cooperate with The Wofi. Questions are welcomed to Moa at Moa@Thewofi.se. We do not apply any final date for the application, so we recommend you to apply for the position today. We are looking forward to getting to know you!
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2019-12-17ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2020-06-04
Klicka på denna länk för att göra din ansökanFöretagThe Workers Of First Impression AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare The Workers Of First Impression AB (org.nr 559088-2394),
http://www.thewofi.se Arbetsplats The Workers of First Impression
Jobbnummer 5007172
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