Customer Service Representative till Tyresö/Stockholm
Akzo Nobel Car Refinishes AB / Kundservicejobb / Tyresö
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hela Sverige AkzoNobel Vehicle Refinishes is one of the world leading suppliers within the aftermarket for the car- and the aerospace industry. The head office for the Vehicle Refinishes is located in Sassenheim, Netherlands, where also the main units for R & D, production and distribution are located. In the Nordics the business is driven through Akzo Nobel Car Refinishes, with the paint brands Sikkens® and Lesonal®. The focus is on the car refinishes market and commercial vehicles and to be the customers single supplier.
Customer Service is part of sales and interlinks with Sales and Marketing on the business side and with supply and supply planning on the operational side to offer the best service to our customers.
Are you passionate about great customer service? Do you have the mindset to exceed customers and organization expectations and value job satisfaction and working balance? Then you are the new colleague we are searching for to our Nordic head office in Tyresö, just outside Stockholm.
Why should you work at AkzoNobel?
With us at AkzoNobel you are met by a warm and welcoming atmosphere, where we work together with a focus on innovation and sustainability, to achieve the goal of being a world leader in the colour industry. Diversity enriches our workplaces, and we work actively together with our employees to make them feel comfortable and develop. We work strategically to become a better employer. This result, among other things, in that we are appointed to one of Sweden's Career Companies and have received Top Employer certification 2023. We offer you an international working environment where you get to take on rewarding and challenging tasks that broaden your horizons and develop you in your role. You will work with competent and like-minded colleagues who share your attitude and enthusiasm. Welcome to us!
What you will do?
As Customer Service Representative, you are working together with the team of three to serve our customers in the Nordics. In your role you will be support and improve team performance and develop individuals as customer service specialists.
Your main responsibilities are:
• Daily interactions with customers associated with their order processing, complaint registration, general management and information required.
• Fulfil the "Order To Cash" (OTC) cycle for all assigned orders and ensure processing and monitoring in accordance with agreed terms in order to optimally serve customer needs and be in compliance with law, regulations and AkzoNobel procedures
• Provide high customer service level by building and maintaining customer relationships internal / external
• Manage customer orders i.e. order acceptance, order entry, order confirmation and order to follow up including documentation and questions
• Proactively reaching out to customers to follow up on contract fulfilments
• Continuous improvement i.e implement and/or optimize work processes, techniques, share knowledge / best practice
• Implementation of new e-tools for order handling
You will report to Customer Service Manager Europe and will be located at our site in Tyresö.
Who you are?
As a person you have a strong solid interpersonal and influencing ability with a sense of empathy towards your team members and customers. You are a team player with an open mindset and optimism. You show great ability of discipline and self-confidence in your daily work. You possess great experience of sales processes and supporting tools and business knowledge of commercial understanding, strategic perspective, supply chain and internal services knowledges and logistic, export and customer rules and regulations.
You have at least three years of experience within Customer Service. You have good knowledge in a CRM-system (we are using SAP) and MS Office. You need to be fluent both in Swedish and English, verbal as well as in writing. A plus is if you have any kind of experience in car refinishing.
Would you like to join?
We welcome people from all different backgrounds who see sustainability, safety and innovation as important principles. If you have a passion for paint, take the plunge and submit your application already today for your chance to work together with us!
We do not accept applications via email or phone.
For further information about the role, please contact Patrick Sidler, Customer Service Manager Europe, +34 662 394 676
For more information about the recruitment process, please contact please contact Christina Borin, Talent Acquisition Partner, +46 76 112 8564
Så ansöker du Sista dag att ansöka är 2023-04-23
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Akzo Nobel Car Refinishes AB (org.nr 556416-0975)
Mediavägen 1 (
visa karta)
135 27 TYRESÖ
Arbetsplats Tyresö
Jobbnummer 7612082
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