Customer service representative for consulting assignment in Sol
Poolia Kontor AB / Receptionistjobb / Solna
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Sundbyberg,
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Danderyd,
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Presentation
We are currently looking for a customer service representative for a six-month consulting assignment with a possible extension. The assignment will start in March 2010. Please note that your cv/resume should be submitted in English.
Publiceringsdatum2009-12-11Dina arbetsuppgifterYour key responsibilities will be to
• effectively prioritise the processing of customer orders, claims, returns requests, credit- and debit-note management
• maintain and develop excellent long-term customer relationship with Nordic customers and wholesalers
• maintain daily communication with customers on product availability, order and delivery status
• liaise with customers and Logistics Service Provider (LSP) to ensure that optimum ordering conditions are met by both
• partner with LSP's to achieve on-time and in-full processing of customer orders with due regard for cost-to-serve
• work closely with colleagues in other departments, such as Sales, Demand planning and Hub operations, to achieve relevant service level goals
• manage closing of month end sales cut off with LSP and Finance
• act as Nordic business-process owner for update of customer master data in the different Nordic trade databases
• coordinate the setup and maintenance of the Nordic trade databases.
Utbildning/erfarenhet
Qualifications:
• more than two years experience in customer services, preferably from either fast moving consumer goods or pharmaceutical sector
• experience and understanding of GS1 master data and systems. Systems preferably: Sinfos (Finland), Dadas (Denmark), Prevas (Sweden), EPD (Norway)
• fluent in English, Swedish and Finnish – both in speech and writing
• self-motivated and able to work on own initiative
• good communication skills, accurate, structured, flexible, sense of urgency, social and interested in interacting with both external (Nordic trade) as well as internal customers.
Företagsbeskrivning
Poolia is a leading Recruitment Consultancy, located in more than 20 cities in Sweden, Denmark, Finland, Germany and the United Kingdom. Poolia performs temporary staffing and permanent placement assignments within Accounting & Control, Banking & Finance, IT & Technology, Office, Human Resources, Payroll, Engineering, Sales & Marketing, Law and Life Science. In 2007 net sales totalled 134 million Euro. Poolia was founded in 1989 and has today more than 2.000 employees.
Sluttext
Please apply by registering your CV in English here on our website. Click on the "Ansök" button to the right of this advertisement. It is our recommendation that you register as much information as possible and that you attach a complete CV-document. Please check that your correct e-mail adress is registered.
Poolia is a registered staffing agency, meaning that we comply with the requirements set by Bemanningsföretagen - the Swedish Association of Staffing Agencies.
Så ansöker duSista dag att ansöka är 2009-12-27
Ange följande referens när du ansöker: 21001
Ansökan sker via företagets webbplats.
KontaktFöretagPoolia Kontor AB
AdressPoolia Kontor AB
Jobbnummer 552196
Observera att sista ansökningsdag har passerat.