Customer Service Representative (Finnish speaking)
Tyco Electronics Svenska AB / Butikssäljarjobb / Upplands Väsby
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hela Sverige Visa alla jobb hos Tyco Electronics Svenska AB i Upplands Väsby TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
The purpose of this role is to interact with customers, company sales/service representatives to handle a variety of pre-sales and post-sales service functions for our Finnish customers within the Energy business.
In this role you will be part of our Nordic Energy Customer Service team which is a team of 4 employees servicing the Nordic region, and you will be based in the office in Upplands Väsby, Sweden.
Key Tasks
• Be the Primary contact on a day to day basis with direct account responsibility for the customers in Finland.
• Register orders in the SAP system
• Manage and follow up orders where required
• Process customer returns
• Investigate debit and credit requests and process where required
• Hold regular reviews with your account base to discuss OTD, Leadtimes, Abnormal demand, MTO/MTS improvement initiatives.
• Take care of the Quote Creation Process
• Every once in a while travel to visit our customers in Finland
Qualifications and Experience
• 3-5 years Customer Service experience in comparable industrial customer service environment.
• Be flexible and demonstrate working under pressure and meeting deadlines.
• Excellent Telephone and email manner
• Excellent Interpersonal Skills
• Have an organized/methodical way of working accurately with an eye for detail.
• Fluent Spoken and written Finnish. English and Swedish at a good level.
• Experience in SAP systems
• Excel skills would be an advantage
In this role you will be part of our Nordic Energy Customer Service team which is a team of 4 employees servicing the Nordic region, and you will be based in the office in Upplands Väsby, Sweden. You will be the primary contact on a day to day basis with direct account responsibility for the customers in Finland. Every once in a while you will also travel to visit our customers in Finland. Therefore we are looking for someone with Finnish speaking skills. Additionally it would be great if you also can speak some Swedish and English.
Ideally you will have some experience in a Customer supporting role, but this is not mandatory. Even if you have no experience at all, with the right attitude and mindset we can definitely help you and train you in this role.
TE Connectivity Ltd. (NYSE: TEL) is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at
www.te.com.In Sweden we have 3 offices in Upplands Väsby, Gothenburg and Kista.
Varaktighet, arbetstid
In this role you will be part of our Nordic Energy Customer Service team which is a team of 4 employees servicing the Nordic region, and you will be based in the office in Upplands Väsby, Sweden.
Publiceringsdatum2019-05-01Ersättning• Based in the office in Upplands Väsby, Sweden
• Sports benefits
• Lunch benefits
Så ansöker duSista dag att ansöka är 2019-05-31
KontaktJanneke van Zandwijk
janneke.zandwijk@te.comFöretagTYCO ELECTRONICS SVENSKA AB
AdressTYCO ELECTRONICS SVENSKA AB
BOX 619
19426 UPPLANDS VÄSB
KontorsadressKANALVÄGEN 10 C
Jobbnummer 4761570
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