Customer Service Representative

Nouryon Pulp and Performance Chemicals AB / Butikssäljarjobb / Stenungsund
2019-05-14
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ResponsibilityFunctional Chemicals consists of a large number of diverse activities that produce a variety of chemical raw materials, performance chemicals and consumer products. Our factories are located worldwide and produce among other cellulose derivatives, chelates, ethylene amines, micronutrients, organic peroxides and polysulfides. There are chemicals that can be used for example in detergents, vinyl, auto parts, agricultural products, pharmaceuticals, food, wallpaper adhesives, plastic bags and cosmetics.We have an immediate opening for an individual who can fulfil the following role as Customer Service Representative (CSR) for Functional Chemicals Performance Additives in Stenungsund.As a CSR you will be a link between the customers in Europe and Functional Chemicals supply chain processes regarding sales order fulfilment. Main tasks and responsibilitiesReview customer enquiry/request before making Sales Quotation or Sales OrderReceipt of orders, input into SAP, order status control, monitoring, invoicing, providing shipping documents and follow upEnsure that customers' orders are entered accurately and on timeCheck stock availabilityAcquire the role of information source for both internal and external customersBe responsible for returns handling and complaintsTake initiative to contact customers and sales when order fulfilment problems occurJob RequirementsAcademic degree in Economy or Logistics or corresponding education/ experience/competenceAbility to work under pressure and prioritize in order to be effectiveExcellent customer service senseHigh social competence and ability to build long term relationshipGood knowledge in English and Swedish, additional language skills are considered a meritGood computer skillsMerits:Working experience from customer serviceKnowledge of SAP and especially the Order to Cash flowExperience from working in a global environmentSkills in MS Office packageTo be successful in this position you have a strong knowledge of order handling. You are confident in your own expertise and deliver results while maintaining a high quality in your work. You are a good communicator both verbally and in writing and you have the ability to operate externally as well as internally within the company, to create long and successful business relations. As a person you are team-oriented, positive and result oriented. We are working with a high team spirit in an open landscape. What can Nouryon offer you?Do you think sustainability, innovation, security and collaboration are important? Do you want to grow together with a company that looks forward and constantly improves its way of working? Our employees have ideas for a sustainable future, and drive to realize them. They believe that integrity and long-term relationships are key to success. If that is right for you, we are happy to accommodate your ambitions and can offer you many career opportunities. From the first day, we support your personal development through challenging roles and extensive opportunities to learn and grow in a dynamic, international and proactive work environment with great diversity. Additional informationThis is a permanent position on full time basis. The position is based in Stenungsund. Please apply via our online recruitment system. We do not accept applications via e-mail, these applications will be disregarded, if you need help, please contact recruiting.se@nouryon.com For more information about the vacancy please contact Sebastian Wolf ++4630385662, Customer Service Supervisor. For more information about the recruitment process please contact Anesa Divovic, Talent Resourcing partner, anesa.divovic@akzonobel.com For union related questions, please contact:Magnus Svensson, Unionen, phone +46 303 858 38 Follow us on LinkedIn och Facebook for news and updatesMore about the businessNouryon has approximately 10,000 employees and operations in over 80 countries around the world. During our nearly 400-year journey towards becoming a global leader in specialty chemistry, we have built up great expertise, developed long-term customer relationships and earned a place among industry-leading companies in terms of safety, sustainability and reliability. Around the world, our products have great significance in people's everyday lives.

Publiceringsdatum
2019-05-14

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Sista dag att ansöka är 2019-05-27
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Företag
Nouryon Pulp and Performance Chemicals AB

Kontorsadress
Stenunge allé 3

Jobbnummer
4786120

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