Customer Service Representative

Akzo Nobel Functional Chemicals AB / Kontorsjobb / Stenungsund
2015-10-22
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Responsibilities

Due to retirement we have an immediate opening for a position as Customer Service Representative.

Experience the difference - Take the opportunity to become a part of an experienced Customer Service Team with 7 members which processing 3.000 orders per year for worldwide delivery. From our open plan office in Stenungsund, Sweden we serve customers by providing different products and service information. To be customer focused is one of our key values to accelerate growth in the building and construction as well as paint market.

The key objective for the position is order handling from receipt to invoicing and other connected tasks related to sales and support of the administrational process.

The main tasks and responsibilities are:
• Day-to-day contacts with customers/ agents/ distributors/ sales offices handling orders/ allocations/ deliveries/Invoices/payments/offers and other queries
• Contact for Transport booking, Issuance of transport documents, Handling of logistics complaints, Checking and approving of freight invoices, Give input to evaluation and selection of freight Forwarders and act as contact for Site Logistics reo deliveries and customs
• Responsible for keeping customer/agent master data up-to-date in SAP
• Handling of allocation issues towards production planner. Coordination with customers, prioritization within guidelines
• Work as a team with sales managers to maintain, improve and build relationships with customers so that customer satisfaction is ensured and further developed, capture relevant information in CRM tool

Academic degree in Economy or Logistics or corresponding experience/competence.
A few years of working experience from customer service.
Knowledge of SAP and especially the OTC flow.
Ability to work under pressure and prioritize in order to be effective.
Excellent customer service sense.
High social competence and ability to build long term relationship.
Experience from working in a global environment.
Good knowledge in English and Swedish additional skills in french is considered a merit.
Skills in MS Office package.¨

To be successful in this position you have a strong knowledge of order handling. You are confident in your own expertise and deliver results while maintaining a high quality in your work. You are a good communicator both verbally and in writing and you have the ability to operate externally as well as internally within the company, to create long and successful business relations. As a person you are team-oriented, positive, responsible and highly result oriented.

Additional information

This is a permanent position on a full time basis, reporting to the Customer Service Team Leader.

Should your qualifications meet our requirements, you will be invited to take an online assessment, the results of which will determine whether you continue to the interview round. In the interview we will either call or meet with you in person to learn more about your personality. This also provides an opportunity for you to learn more about us.

Please apply via our online recruitment system. We do not accept applications via e-mail, these applications will be disregarded.

We perform drug tests on all employees as a part of our effort to maintain a drug-free environment

NOTE - DO NOT ADD ANY PICTURES!

Varaktighet, arbetstid
Tillsvidare
Heltid

Publiceringsdatum
2015-10-22

Ersättning
Fast månads- vecko- eller timlön

Så ansöker du
Sista dag att ansöka är 2015-10-31
Ansök via vår hemsida
Klicka på denna länk för att göra din ansökan

Kontakt
Sebastian Wolf, Team Leder 0303 856 62

Företag
Akzo Nobel Functional Chemicals AB

Adress
Akzo Nobel Functional Chemicals AB
44485 STENUNGSUND

Kontorsadress
Stenungs torg/Fabriksporten
STENUNGSUND

Övriga kontaktuppgifter
Telefonnummer: 0303-85000

Jobbnummer
2491028

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