Customer Service Representative
Akzo Nobel Surface Chemistry AB / Kontorsjobb / Stenungsund
2015-04-13
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hela Sverige About the company
AkzoNobel är ett världsledande färgföretag och en ledande producent av specialkemikalier, bygglim och limsystem. Vi har ledande marknadspositioner och starka varumärken i länder över hela världen. Vi arbetar inom flera viktiga marknadssegment ? från bygg- och infrastruktur till transport, industri- samt konsumtionsvaror. Vi är också ledande inom hållbar utveckling och rankas som nummer ett på Dow Jones Sustainability Index. Rent praktiskt innebär det att våra hållbara lösningar dagligen präglar ditt, din familjs och dina vänners liv. Våra produkter gör det möjligt för er att göra det ni behöver.
Business
Surface Chemistry a business unit of AkzoNobel, operates in 50 countries, employing over 1500 people. Based in Chicago, IL, United States with regional marketing centers in Bridgewater, NJ, United States, Singapore and Stenungsund, Sweden, we are leading supplier of specialty surfactants and synthetic and bio-polymers additives. We service a wide range of industries including agro, asphalt, cleaning, fabric care, mining, personal care and petroleum.
We have an immediate opening for an individual who can fulfil the following role as Customer Service Representative (CSR) for Surface Chemistry EMEIA in Stenungsund.
The main tasks and responsibilities are:
• Review customer enquiry/request before making Sales Quotation or Sales Order.
• Receipt of orders, input into SAP, order status control, monitoring, invoicing, providing shipping documents and follow up.
• Ensure that customers? orders are entered accurately and on time.
• Check stock availability.
• Acquire the role of information source for both internal and external customers.
• Be responsible for returns handling and complaints.
• Take initiative to contact customers and sales when order fulfilment problems occur.
Job requirements
• Academic degree in Economy or Logistics or corresponding experience/competence.
• A few years of working experience from customer service.
• Knowledge of SAP and especially the OTC flow.
• Ability to work under pressure and prioritize in order to be effective.
• Excellent customer service sense.
• High social competence and ability to build long term relationship.
• Experience from working in a global environment.
• Good knowledge in English and Swedish additional language skills is considered a merit.
• Skills in MS Office package.
To be successful in this position you have a strong knowledge of order handling. You are confident in your own expertise and deliver results while maintaining a high quality in your work. You are a good communicator both verbally and in writing and you have the ability to operate externally as well as internally within the company, to create long and successful business relations. As a person you are positive, responsible and highly result oriented.
Additional information
We do not accept applications via e-mail.
For information about the position please contact Julia Marley Customer Service Export Team leader phone: +46 303 85846
For information about the recruitment process please contact Karoline Lindhe Talent Resourcing Partner.
For union related questions, please contact:
Anette Elmeflo, Unionen, phone +46 303 850 000.
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2015-04-13ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2015-04-24
Ansök via: Ansökan sker via företagets webbplats.
Ange följande referens när du ansöker: 150002GU
FöretagAkzo Nobel Surface Chemistry AB
AdressAkzo Nobel Surface Chemistry AB
44485 STENUNGSUND
KontorsadressStenungsunds torg
Övriga kontaktuppgifterTelefonnummer: 0303-85000
Jobbnummer 2245218
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