Customer Service Representative - Junior position

Manpower Huvudkontor / Butikssäljarjobb / Lund
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Work Description
We are now looking for a Customer Service Representative - Junior consultant position within Order & Shipping Distribution to join our client in Lund. The assignment period is 1st of May until 31st of August with a good possibility to be extended until the end of autumn.

You will serve as primary contact for Swedish customer inquiries, order processing, and coordinating customer service needs with other functions as required (such as with product availability issues). You will also serve as a backup for the Norwegian Customer Service representative during summer vacations.

The job includes the following tasks:

• Serve as the main contact towards the internal/external Swedish customers.
• Receive and process orders via telephone, fax, mail and EDI until invoiced.
• Respond to customer questions and requests via telephone or mail.
• Follow up, Log and solve customer related issues with regards to shipments, invoices orders etc.
• Manage customer returns according to returns process.
• Keep customer files updated.
• Support business with information when applicable.

Qualifications
The sucessful candidate will be asked to possess following required qualifications:

• Minimum 1-2 years of SAP knowledge - order placements, shipment processing, report extraction
• Preferably 1-5 years Customer Service experience
• Preferably good knowledge in Excel

• Language skills
• Swedish - Excellent
• English - Very good
• Norwegian - Enough to understand the spoken language and not afraid of speaking to Norwegian customers.

• Excellent interpersonal skills and solutions oriented with the ability to interact and coordinate activities with internal support team and customers.
• Ability to prioritize
• Quick to learn
• Proactivity - Flexible mindset

What we can offer
We give you a varied and diverse work while you have all the security of a employment at Manpower as an consultant. You have the opportunity to gain experience from different workplaces and industries and the chance to build a large network. We work with many attractive customers and this may open the door to interesting and exciting projects.

Contact
You are welcome to apply for the job via the application link. Since this selection process is ongoing it is important that you submit your application as soon as possible. If you have questions about the service, feel free to contact Consultant Manager Frida Stubbendorff at 040-660 63 35.

We welcome your application & look forward to hearing from you!

Varaktighet, arbetstid
100% Enligt överenskommelse

Publiceringsdatum
2016-04-05

Ersättning
Enligt överenskommelse

Så ansöker du
Sista dag att ansöka är 2016-04-15
Klicka på denna länk för att göra din ansökan

Kontakt
Frida Stubbendorff

Företag
Manpower Huvudkontor

Adress
Manpower Huvudkontor
Klarabergsgatan 29
11181 Stockholm

Kontorsadress
Klarabergsgatan 29

Övriga kontaktuppgifter

Jobbnummer
2763854

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