Customer Service Representative - ETO/GRI Aftermarket at Metso

Metso / Butikssäljarjobb / Trelleborg
2018-03-23
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Metso is a world leading industrial company serving the mining, aggregates, recycling, oil, gas, pulp, paper and process industries. We help our customers improve their operational efficiency, reduce risks and increase profitability by using our unique knowledge, experienced people and innovative solutions to build new, sustainable ways of growing together. Our products range from mining and aggregates processing equipment and systems to industrial valves and controls. Our customers are supported by a broad scope of services and a global network of over 80 service centers and about 6,000 services professionals. Metso has an uncompromising attitude towards safety. Metso is listed on the NASDAQ OMX Helsinki, Finland, and had net sales of about EUR 2.6 billion in 2016. Metso employs over 11,000 persons in more than 50 countries. Expect results. www.metso.com , www.twitter.com/metsogroup

Job Description
We are setting up a new organization for the ETO for the European, Nordic and Russian markets and offer a challenging career opportunity in a Global environment.
You will be part of the ETO Hub Service department and responsible for handling most standard orders in the system from inquiry to final delivery of the order. You will also be responsible for fielding complex offer requests where price, delivery time, bid estimation and calculation review are required and to escalate to engineering and proposal support teams. You will also manage the invoicing stream and dates for all standard and most complex orders, including communication to the customer and maintenance of order related dates in SAP.

Key tasks and responsibilities are:

• Manage orders in SAP
• Follow-up and maintenance of orders
• Manage standard inquiries/quotes/proposals - price, delivery time
• Assist with complex quotation requests - calculations, price, delivery time, product support
• Create milestone billing and revenue invoicing on time and within terms of delivery
• Investigate requests for credits and input once approved
• Maintain customer registers and standard price lists in SAP.
• Identify additional sales opportunities and customer needs based on technical input and installed base usage
• Actively contribute to the achievement of the department's KPIs and, if necessary, make suggestions and measures for further development.

Requirements
• Experience in the mining industry - Customer-focused business approach
• Technical understanding of mining products
• Educational achievement of an associate's degree can be offset by relevant experience
• Language proficiency - Swedish and English
• Application Knowledge - Pyro and Grinding or more general Mining experience
• Must be able to effectively communicate in English, verbal and written
• A high level of computer skills is essential - SAP, CAD, PBM, Salesforce and MSOffice.


As a person you are responsible, structured, orderly and cost conscious. You have strong interpersonal/communication skills with the ability to communicate at all levels.

We Offer
Metso operates in a very dynamic international environment and is a global leader in its field.
We offer a high profile interesting and challenging position in truly global environment. This position also gives you good opportunities for personal development.

Additional information
For additional information, please contact recruiting Manager at Metso Chris Ivey +441788532204,
Please send your applications via the link provided below latest on 2nd April 2018. http://www.metso.com/company/careers/open-jobs/#/Sweden/All

Varaktighet, arbetstid
Heltid Permanent

Publiceringsdatum
2018-03-23

Ersättning
Ej angivet

Så ansöker du
Sista dag att ansöka är 2018-03-30
Ange följande referens när du ansöker: 41553
Klicka på denna länk för att göra din ansökan

Kontakt
Magnus Hallberg mhallb@se.experis.com 040 660 63 14

Företag
Metso

Adress
Metso
23131
23131 1287

Kontorsadress
Trelleborg

Jobbnummer
4042070

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