Customer Service Represantative
Danfoss Aktiebolag / Butikssäljarjobb / Linköping
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hela Sverige Can you provide our customers with the best service within Sweden? Are you looking for an exciting and developing job with awesome colleagues? Do you have good communication skills? Then you might be the perfect candidate for our vacant position as Customer Service Representative supporting Danfoss from our office in Linköping.
As Customer Service Representative, you will play a critical role in maximizing customer satisfaction through delivering industry leading service. You will be placed in an exciting role with varied responsibilities including customer service, first line technical support, and sales administration. In addition, you will also have the opportunity to work with other departments on projects allowing your skill sets to be expanded putting you in a strong position to further your career.
Your key tasks will include:
• Own the customer channels, maintain availability and service customers within targets.
• Proactively manage Service Cloud and SAP, ensuring customer queries or orders are progressed in a timely manner with flawless quality.
• Ensure 100% of customer interactions are logged onto Service Cloud and progressed in line with relevant process.
• Ensure all information provided to customers is accurate and consider any special requirements.
• Work is performed to maintain high levels of accuracy across the department.
• Prompt and accurate logistic documentation, invoicing and credit activity.
• Processing returns in line with Return Merchandise Authorizations procedure
• 3+ years of experience of working in a Customer Service or Sales Administration role
• Outstanding numeracy and communication skills.
• Ability to work well under pressure and to strict deadlines.
• Excellent team player willing to work collaboratively to achieve team targets.
Moreover, it would be an advantage if you have experience working with Salesforce and SAP.
On a more personal note you have a proactive and solution-oriented mindset. Your positive attitude has a strong impact and is infectious to the people you deal with, leaving a smile on the lips of both internal and external stakeholders. You have a "can-do" approach to acquiring new skills and are not afraid to ask questions. Finally, you are a team player who believes that pulling in the same direction is of benefit to the entire organization.
Danfoss is a global leader focused on energy-efficient solutions that save energy and costs, and reduce carbon emissions. The company's wide range of products and services are used in areas such as cooling food, air conditioning, heating buildings, controlling electric motors and powering mobile machinery. The company is also active in the field of solar and wind power as well as district heating and cooling infrastructure for cities and urban communities. Danfoss was founded in 1933 in Nordborg, Denmark. Today, the Group employs around 27,000 employees and sells its products in more than 100 countries around the world.
Danfoss in Sweden have approx. 130 employees.
Publiceringsdatum2018-08-27Så ansöker duSista dag att ansöka är 2018-09-26
Klicka på denna länk för att göra din ansökanFöretagDANFOSS AKTIEBOLAG
AdressDANFOSS AKTIEBOLAG
Industrigatan 5
58277 LINKÖPING
KontorsadressINDUSTRIGATAN 5
Jobbnummer 4310879
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