Customer Service Professionals - Danish
Stream / Supportteknikerjobb / Helsingborg
Observera att sista ansökningsdag har passerat.
Visa alla supportteknikerjobb i Helsingborg,
Bjuv,
Åstorp,
Höganäs,
Landskrona eller i
hela Sverige Visa alla jobb hos Stream i Helsingborg,
Solna eller i
hela Sverige Stream Global Services AB provides technical support and customer support in the Nordic area. Stream
International helps both private- and business customers with support.
Description
8 Danish/Swedish speaking Customer Service Professionals is needed for new client.
Startdate is October 1st.
Job Description
Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
Responsibilities:
Apply knowledge of systems, procedures, customers, products and processes to perform more complex and diverse functions with moderate reliance on others for direction.
Work is performed under more moderate supervision and requires a greater degree of judgment and evaluation.
Provide responsive and competent customer support within a call center environment.
Ensure that all customer issues are resolved at the first instance.
May assess needs and suggest/promote alternative products and services.
Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
Deliver and exceed customer-specified service levels for handle time.
Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Track, document and retrieve information in call tracking database.
Fluent Danish/Swedish and English language skills
Skill in providing an exceptional customer experience.
Skill in verbal and written communication to analyze, interpret and address customer needs.
Ability to work in a time critical environment.
Ability to navigate a computerized data entry system or other relevant systems
Ability to be flexible and quickly adapt to changing business needs and processes.
Ability and willingness to provide pre-sales support.
Ability to promote and sell products or services.
Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
High school diploma with a minimum of 6 months to 1year customer service experience in a call center environment.
Equivalent education or experience may be substituted for any of the above.
Basic typing skills on a PC keyboard equal to 40 words per minute as observed by interviewer.
Publiceringsdatum2012-06-29Arbetstider och omfattningTillsvidare
Heltid
Working hours scheduled in shifts between 07:00-24:00
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2012-08-31
Ansök här:
Klicka på denna länk för att göra din ansökanAnge följande referens när du ansöker: 17740
Ansökan kan tyvärr inte göras via e-post.
FöretagStream
AdressStream
Rönnowsgatan 8
25225 HELSINGBORG
KontorsadressRönnowsgatan 8
Övriga kontaktuppgifterTelefonnummer: 042-4957700
Faxnummer: 042-4957001
Jobbnummer 1285874
Observera att sista ansökningsdag har passerat.