Customer Service Process Innovation Specialist To Samsung!
MultiMind Bemanning AB / Organisationsutvecklarjobb / Stockholm
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Solna,
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Sundbyberg,
Danderyd eller i
hela Sverige We are currently looking for a Customer service process innovation specialist for an exciting opportunity with our client Samsung! This is a consultancy opportunity, a contract starting as soon as possible and has a two-year contract with a great possibility for an extension.
About the company:
Samsung is one of the largest IT-companies in the world within consumer electronics, a digital leader with operations in many industries and countries. Everything they do is driven by a passion for excellence-and commitment to develop the best products and services on the market. In today 's fast-paced global economy, change is constant, and innovation is critical to a company 's survival. For the past 70 years Samsung has set its sights on the future, anticipating market needs and demands to steer the company toward long-term success.
About the role:
Purpose of the job:
The Process Innovation Specialist main tasks is to drive and coordinate service tracking development and stabilization, coordinate CS related projects and analyze and report core KPI to management at SENA, ECSO and HQ. Key responsible includes control, analyze and coordinate service accountabilities as described below. The role will require skills in communication and co-operation.
Position in the organisation:
• CS Operations & CX Manager
• CS Control & Development Mgr
• CS Process Innovation Specialist
Key accountabilities:
• Drive projects to implement new logics and improve KPI 's.
• Regularly analyze data and create and lead action plans for improvement.
• System standardization with focus on service tracking towards service partners and system developers.
• Process improvements within CS with the purpose of service and cost saving optimization and efficiency.
• Manage excel files including macro creation for KPI reporting.
• KPI reporting.
Liasons:
• Customer Satisfaction Operation Manager, HoD, Customer Satisfaction Service Managers.
• Internal: Order departments, i.e. Finance department, Order Desk, SCM, MIS and Sales divisions.
• External: Service centers in the Nordic region, IT system developers.
Qualifications required:
• High school ("gymnasium")
• Preferably SAP (NERP) knowledge
• Administration / Database experience
• Advanced skills in Excel (not novice)
Experience:
• Preferably has worked with similar tasks 1-2 years.
• Previous system experience, good knowledge of XML and EDI connections.
Skills & attributes:
• Team player and communication skills
• Excellent skills in Excel, being able to program and manage macro.
• Able to identify opportunities for improvement and suitable solutions
• Able to drive to implementation of changes
• Self-starter (taking own initiatives, drive)
• Eager and willing to learn
• Flexible
• Well presented and professional
• Analytical
• Well skilled in Office package
• Fluent in English
Sounds interesting?
If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.
Varaktighet, arbetstid
Heltid Visstid
Publiceringsdatum2022-03-14ErsättningFast lön
Så ansöker duSista dag att ansöka är 2022-04-13
Klicka på denna länk för att göra din ansökanFöretagMultiMind Bemanning AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare MultiMind Bemanning AB (org.nr 556782-9931),
https://www.multimind.se/ Kontakt Rekryteringskonsult
Anton Jansson
anton.jansson@multimind.se 0720762308 Jobbnummer 6433766
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