Customer Service Manager
International Färg AB / Chefsjobb / Göteborg
2025-10-14
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hela Sverige At International Färg 's production site in Gunnilse outside of Gothenburg we manufacture global world leading protective coatings for bridges, wind turbines, sport arenas and more under the brand International. International Färg has since 1998 been a part of AkzoNobel. At the site you will also find sales and marketing offices for our three business segments: Marine & Protective, Yacht Coatings and Powder Coatings for the Nordic region. We are about 150 proud employees, together we represent a wide variety of nationalities, working together to make the world more colorful.
Join us in shaping exceptional customer experiences across the Nordics. If you're passionate about leadership, service excellence, and making a real impact, this role could be your next exciting step!
Why should you work at AkzoNobel?
With us at AkzoNobel you are met by a warm and welcoming atmosphere, where we work together with a focus on innovation and sustainability, to achieve the goal of being a world leader in the colour industry. Diversity enriches our workplaces, and we work actively together with our employees to make them feel comfortable and develop. We work strategically to become a better employer. This result, among other things, in that we are appointed to one of Sweden's Career Companies and have received Top Employer certification 2025. We offer you an international working environment where you get to take on rewarding and challenging tasks that broaden your horizons and develop you in your role. You will work with competent and like-minded colleagues who share your attitude and enthusiasm. Welcome to us!
About the role
As Customer Service Manager for the Nordics, you will lead our teams in Denmark and Sweden to deliver exceptional support across the region. You'll be responsible for creating a collaborative and high-performing environment, where customer satisfaction and operational excellence go hand in hand. By aligning service strategies with regional needs and driving continuous improvement, you'll help shape a seamless and customer-focused experience.
Your Responsibilities
Team Management: Lead, coach, and support customer service teams in the Nordic countries to ensure high performance and employee engagement.
Order Management & Customer Relationships: Ensure timely, accurate order processing and strengthen reliable customer relationships through consistent service quality.
Customer Support Oversight: Ensure timely and effective handling of customer inquiries, complaints, and service requests, maintaining high satisfaction levels.
Process & System Optimization: Identify inefficiencies and implement improvements in workflows, tools, and systems to enhance service delivery.
Performance Monitoring: Track KPIs such as response time, resolution rate, and customer satisfaction scores to ensure service quality and identify areas for improvement.
Cross-Functional Collaboration: Work closely with Sales, Logistics, and other departments to ensure seamless customer experience and resolve complex issues.
Compliance & Standards: Ensure that customer service practices comply with company policies, regional regulations, and industry standards.
This is a permanent position with a start date as soon as possible. You will be based at our site in Gothenburg, Gunnilse, Sweden, and will report directly to the Customer Operations Manager North Europe.
Who are you?
You're a confident and driven leader with a passion for delivering great customer experiences. With a strong background in customer service and a strategic mindset, you know how to motivate teams, manage change, and turn challenges into opportunities. You thrive in fast-paced environments, communicate clearly across all levels, and bring a commercial lens to decision-making.
To succeed in this role, you likely have:
A degree in Business, Supply Chain, or a related field
5+ years of experience in customer service, ideally in a leadership role
Strong communication, problem-solving, and commercial awareness
Experience in project and change management is a plus
A proven ability to deliver results under pressure and support team development
Proficiency in both spoken and written Swedish and English is required. Danish language skills are considered a merit.
Your application
At AkzoNobel we are very committed to ensuring an inclusive and respectful workplace where all employees can be their best selves. We strive to embrace diversity, tolerance and respect. Our recruitment process plays a major role in this journey as it lays the foundation for a diverse work environment. In our organization, all qualified applicants are treated from an equal perspective regardless of ethnic origin, religion, gender, gender identity, sexual orientation, age or disability.
Submit your application online and join us on our journey to excellence in engineering and project management-we're eager to get to know you!
Please note that as the hiring manager is English-speaking, we kindly ask you to submit your application in English. We review applications on an ongoing basis, so don't wait to apply, as the position may be filled before the deadline.
For information about the role, please contact Seon-Hi Kim, Customer Operations Manager North Europe,
seonhi.kim@akzonobel.comFor information about the recruitment process, please contact Samuel Johannesson, Talent Acquisition Partner Nordics,
samuel.johannesson@akzonobel.com Så ansöker du Sista dag att ansöka är 2025-11-09
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare International Färg AB (org.nr 556494-9666)
Holmedalen 3 (
visa karta)
424 22 GUNNILSE
Jobbnummer 9556668