Customer Service Lead
Mindler AB / Kundservicejobb / Stockholm
2024-01-10
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hela Sverige About Mindler
Mindler is one of the most exciting mental health start-ups on the market. Founded in 2018 by two psychologists and a doctor, Mindler is empowering the world towards better mental health by redefining the industry through creative thinking and an innovative spirit.
Unlike many customer service teams you've seen, Mindler's teams hold a crucial importance for the organization to run smoothly. Our customer team is the beating heart of our entire organization providing both our patients, psychologists and tech department with first class service by improving the experience of Mindler.
The role:
As a Customer Service Lead you will be part of our Stockholm-based team mainly supporting our patients and psychologists with various inquiries e.g. assisting with appointments to technical support. You're also leading and supporting our representatives in the CS team to ensure standard operating procedures are in the daily work.
During the maternity leave of our Customer Service Manager SE you will partly cover their tasks and report to the Head of Customer Experience. You will also collaborate closely with our Medical Billing Lead and EMR Administrator ensuring communication with other departments regarding complaints, technical incidents or other complex matters.
Our mission is to deliver first-class service and help our patients and psychologists succeed together with us at Mindler. You will be working set hours with daily tasks such as:
Work daily in Zendesk and other channels with customer-related matters.
Lead and motivate CS Representatives in a fast-paced environment.
Produce written reports when required to do so.
Quality control of CS Representatives and carry out relevant training/coaching when needed.
Increase the quality of our contact with patients and psychologists
Informing our Product team of feedback received from patients and psychologists.
Communicate with stakeholders such as other health care providers and insurance companies.
Closely cooperating with colleagues both in the Stockholm, London and Amsterdam offices.
Who are you?
2 years experience within Customer Service and +5 years work experience in general.
High administrative and structured ability.
Efficient multitasker and problem-solver.
A service-minded person with great communication and problem-solving skills.
Excellent writing and verbal skills in Swedish and English.
Comfortable working in a fast-changing environment where you get the chance to influence how we work together.
Natural leader and educator with high interpersonal skills.
Experience either from Zendesk, previous leadership roles or healthcare companies is a plus.
What can we offer?
If we are a good match for each other - we will offer you a role that gives you a lot of freedom and the chance to join a well-funded company with the ambition to play an important role in the global market of digital mental health care. Since we are just in the beginning of our growth journey, you will play an important role in influencing how we work together and how we make the most impact to help our patients.
Currently we are a team of around 100 people having our headquarters in the city center of Stockholm.
Interviews will be held on a continuous basis. We are looking forward to hearing from you!
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Mindler is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation or age.
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2024-06-28
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Mindler AB (org.nr 559150-0722),
https://mindlercare.com/ Arbetsplats Mindler
Jobbnummer 8382342