Customer Service Fraud Agent

Klarna AB / Butikssäljarjobb / Stockholm
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The Customer Service (CS) department's goal is to deliver excellent service to Klarna's end customers using our payment services. In Stockholm, we are about 100 agents handling customer errands for eight different countries divided in four different teams.

Customer Service Fraud is Klarna's first line of fraud prevention and investigation. Our main responsibility is to, through customer contact, identify and help victims of fraud as well as preventing fraudsters from trying to remove security-blocks and fish for sensitive information. In Stockholm, we are about 15 agents handling fraud errands for eight different countries and we are now looking for agents who speak Swedish.

Success in this role means being a dedicated team member who inspires others through your work and personality. You thrive in providing excellent service, you enjoy investigating and you always "walk the extra mile" to do so.

You are a driven and thorough person who enjoys being part of a fast-paced organization where only change is constant. Working towards common goals together with dedicated, social team members makes you tick. You thrive on getting a great deal of responsibility and enjoy solving problems to solve tricky customer errands. You are having excellent Swedish skills verbally and in written communication and you are fluent in English.

We offer you an international working environment filled with smart, ambitious and fun colleagues. As an employee at one of Sweden's fastest growing companies, you will play an important role in taking Klarna to the next level. You won't work for Klarna, you'll work with Klarna.

For questions please contact Linnea Martinelle at linnea.martinelle@klarna.com We recommend you to apply as soon as possible, selection and interviews are held continuously.

Deadline
2014-09-23

Publiceringsdatum
2014-09-12

Arbetstider och omfattning
Tillsvidare
Heltid

Ersättning
Fast lön

Så ansöker du
Sista dag att ansöka är 2014-09-23
Klicka på denna länk för att göra din ansökan

Företag
KLARNA AB

Adress
KLARNA AB
Sveavägen 46
11134 STOCKHOLM

Kontorsadress
Sveavägen 46
STOCKHOLM

Övriga kontaktuppgifter
Telefonnummer: 08-12012000

Jobbnummer
1995003

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Customer Service Fraud Agent

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