Customer Service Engineer to Huawei
Clevry Sweden AB / Kundservicejobb / Stockholm
2024-06-17
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hela Sverige About the company
Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid Supporting capabilities and builds the foundation for solar to become the main energy source. Huawei will continue to innovate and enable renewable energy to empower each individual, home, and organization.
Your role
In your role asCustomer Service Engineer at Huawei you will belong toSweden Solar business team.Responsibilities:
Responsible for customer technical support, provide solution to customer via email, phone, on site and other channels
Provide installation and commissioning training to customer, Work on the commissioning of the inverter or BESS. and ensure all the Huawei equipment would be installed safely, reliably, and properly and system running stable.
Collect and analysis customers' service requirements, and prepare the related service solution for that.
Onsite support for inverter and BESS projects delivery
Communication and support partners on the end users trouble shooting and provide training for the partners.
Customer technical request tickets handling to close the tickets within SLA.
Location:Huawei office - Kista
Employment: This is a long termconsultant assignment via Clevry. The contract will be signed with us and you will be working at Huawei office.
Extent:100%
Requirements:
Education: University degree
Ability to cooperate and work with peoples from different cultures
More than 1-year customer support experience in the solar or Battery energy storage system
You need to spoke at advanced level English and Swedish.
Good customer communication skills
Being interested / motivated to learn about renewable energy
Power system or renewable energy industry related experience will be a plus
Huawei Offer:
Life time learning environment and tools
Great amount of Huawei Product Documentation
Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world
Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community
About Clevry
For over 30 years we have been the change maker for a more soft skills driven work-life within talent acquisition, assessments and advisory. We operate globally with customers, consultants and candidates from North America to Singapore with headquarters in Brighton, Stockholm and Helsinki. At Clevry we have over 150 soft skills certified recruiters, business psychologists and experts at your service.
The process
Clevry thinks your soft skills are as important as your hard skills. Do you want to know more about your soft skills and how to optimize them?
As you apply for this position you have the possibility to answer a questionnaire from us about your soft skills. The questionnaire takes approximately 10 minutes to fill out and generates a feedback report (in Swedish) that highlights your soft skills. This report can be used for both personal and professional purposes.
Both questionnaire and feedback report are sent to your e-mail inbox.
We screen candidates continuously and the position could be filled prior to last application date. Does this role sound like a good match? Please apply today.
Follow us on LinkedIn: Clevry Sweden
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2024-12-04
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Clevry Sweden AB (org.nr 556723-0486),
https://www.clevry.com Arbetsplats Clevry
Kontakt Anna Almén
anna.almen@clevry.com 0700984170 Jobbnummer 8753263