Customer Service Coordinator, CSC team North & West Europe
Stora Enso / Butikssäljarjobb / Falun
2018-12-11
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hela Sverige Wood Products division provides versatile wood-based solutions for building and housing. Our product range covers all areas of urban construction including massive wood elements, wood components and pellets. We also offer a variety of sawn and planed timber goods. Our customers are mainly construction and joinery companies, merchandisers and retailers. Wood Products operates globally and has more than 20 production units in Europe.
We are now looking for a successor for the position.
<p>Part of the bio economy, Stora Enso is a leading provider of renewable solutions in packaging, biomaterials, wooden constructions and paper globally. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow.
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<br/>Stora Enso has some 26,000 employees in over 30 countries. Our sales in 2017 were EUR 10 billion.</p>
<p>Description
As Customer Service Coordinator, you will be part of Customer Service Centre North & West Europe team. Part of the team is situated at the same location with you, whereas other team members are located at different production units and/or locations in Netherlands, Sweden, Finland, Estonia, Lithuania and Russian Federation. Co-operating with the sales team, you will be taking care of a selected group of customers, assuring high customer satisfaction. We expect a proactive customer service attitude together with the ability to provide high-quality sales document processing also under time pressure.
After a training period you will be responsible for your own set of customers and you will report to the CSC Manager North & West Europe and MENA.
Your daily tasks will include among others:
• Daily direct customer contact; commercial approach to maximize sales in close contact with the Sales Team,
• Receive, process, and confirm orders and delivery planning,
Delivery and stock follow-up,
• Invoicing, crediting, and dunning,
• Monitor customer credit limits, overdue payments and take the needed action,
• Maintain customer related system data and price agreements,
• Communicate daily with sales team, team leader, sawmill supply chain team and logistics.
• Handle web shop orders for pellets and support customer inquiries.
Location: Stora Enso Wood Products location in Sweden, in Falun
Qualifications
You have professional education and/or minimum 1-3 years of work experience in customer service or similar tasks,
• You have a proactive attitude and are interested in working with customers,
• Ability to perform many different tasks simultaneously under time pressure,
• Good communication skills in both verbal and written Swedish and English. Other languages are an asset,
• Good team player in international environment,
• Insight about customer's industry and Stora Enso's products are considered an advantage.
Application
The final application date is 7 January, please apply as soon as possible as selection and interviews are ongoing. Please note that we only accept applications via Stora Enso's Career Pages.
https://storaenso.taleo.net/careersection/1/jobdetail.ftl?job=009187&lang=sv We have made our media selection for this recruitment and therefore declines contact with advertisers and sales staff for recruitment services.
No applications registered on Manpower/Experis websites will be included in the recruitment process.
Contact
For more information on the job content or the CSC organization, please contact: Kirsi Nykänen, CSC Manager North & West Europe and MENA, mailto:
Kirsi.Nykanen@storaenso.comIn this recruitment, Stora Enso cooperates with Manpowergroup Solutions, a sister company of Experis. If you have any questions about the application, please contact us: +46 (0) 8 764 24 40.
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Varaktighet, arbetstid
Heltid Permanent
Publiceringsdatum2018-12-11ErsättningNot Specified
Så ansöker duSista dag att ansöka är 2019-01-08
Ange följande referens när du ansöker: c383e2b0-0080-
Klicka på denna länk för att göra din ansökanKontaktDaniel Karlsson Axelsson
Daniel.Karlsson.Axelsson@manpowergroup.se +46705100762
FöretagStora Enso
AdressStora Enso
79171
79171 2080
KontorsadressÅsgatan 22
Jobbnummer 4504368
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