Customer Service Coordinator
HemoCue AB / Administratörsjobb / Ängelholm
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hela Sverige The conviction that "it must be possible" has been the driving force behind HemoCue for over 40 years, because when it comes to caring for people, we refuse to compromise. We take pride in being a global leader in near-patient, or point-of-care, testing where the patient meets the healthcare system for the first time and where accurate, reliable, and fast decisions need to be made. Our culture of positivity, engagement, and a dedication to getting it right will allow you to achieve something remarkable. Join a team where making the impossible possible has become the standard!
HemoCue is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
Do you want to make a difference by developing and ensuring access to key lifesaving medical device products? All this in a global business who refuse to compromise when it comes to caring for people.
We are looking for a Customer Service Coordinator to join our great team at Customer Service department in Ängelholm. You will have a key role to make sure we deliver value for our customers. The role handles all demand, order, and logistics planning from HemoCue to our customers. This position is the back-office support for the HemoCue Sales Leaders. It requires to proactively engaging with sales leaders, distributors, and end customers to understand demand and deal status and recommending actions to increase customer satisfaction and to accelerate opportunities through the sales cycle. You will report to the Manager Customer Operations. At HemoCue, our vision is to do things easier, to do things better, and to do them right.
We offer you an exciting possibility to join our fantastic team creating tomorrow's solutions for Point of Care testing making peoples life's better.
In this role, you will have the opportunity to:
Order and export document handling for assigned export markets & Swedish markets
Provide support to responsible Sales Leader in specific markets/regions
Order, billing, and credit handling for service as well as complaints
Updating and administrating systems with current customer data
Actively work with process improvements in Customer Operation
The essential requirements of the job include:
We believe that the following formal qualifications will improve your chances of success:
Experience and/or education in export handling, freight forwarding and logistics
Highly organized and ability to work independently
Great communication skills, communicating both with internal and external contacts
Act as a central figure in coordinating and managing the customer operation with a holistic view
Fluent in Swedish and English
It would be a plus if you also possess previous experience in:
Transport coordination/freight forwarding
Export documentation (e.g., Incoterms, documentation from Chamber of commerce, shipping documents)
Trade Compliance
Personality
To succeed as a Customer Service Coordinator you need to be systematic, flexible and having an extrovert personality. You also need to value good teamwork and enjoy being in the frontline. Furthermore, we believe that a "can do"- attitude and ability to prioritize in a fast-paced environment is key. You also enjoy working in a company that aims to continuously improve, both in terms of equipment and processes.
We offer you
A unique opportunity to work in the field of medical technologies, where knowledge sharing, and professional respect combine to make it both fun and meaningful to go to work. Both in Sweden and abroad you will meet enthusiastic colleagues who take pride in making a difference in a company whose products can truly impact other people's lives. We offer you 'freedom with responsibility', opportunities for training and career development.
At HemoCue we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for HemoCue can provide.
Please apply in English by upload your CV and personal letter. In accordance with our GDPR policy we are deleting all applications once the position has been filled.
Please be aware of longer handling time due to vacation period. Therefore, the recruitment process will continue in August. But don't miss the opportunity, apply today.
For further information, please contact Manager Customer Operations, Frida Tange at tel. +46 734 14 05 20 or Director HR, Christina Jonéus at tel 0733-45 72 03.
Union contacts: Björn Bylander, Unionen, +46 431 48 12 87 or Emma Kriblad, Akademikerföreningen, +46 431 48 14 21.
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
Så ansöker du Sista dag att ansöka är 2023-08-13
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Hemocue AB (org.nr 556342-9272)
Kuvettgatan 1 (
visa karta)
262 23 ÄNGELHOLM
Arbetsplats HemoCue AB
Jobbnummer 7955822
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