Customer Service Coordinator
Brandon / Butikssäljarjobb / Göteborg
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hela Sverige Visa alla jobb hos Brandon i Göteborg Main tasks:
• Working towards department targets
• Order entry
• Dealing with manual orders from incoming web orders and emails
• Managing incoming orders from the Customer's external purchasing system
• Quotation management
• Process advance payments and proforma orders (invoices)
• Web shop support
• Guide the customer through our registration and the order entry process
• Administer customers' accounts
• Claims & Return management
• Assist customers through claim and return processes
• Managing financial administration
• Product Support
• Keeping customers informed about products, collections and prices
• Logistic Support
• Issuing transport quotations
• Managing delivery terms CCP, Cooperation with carriers (ours and the customers own)
• Provide individual customer and carriers with detailed shipment & customs documents
• Shop assistant, duties in the shop we run for one of our customers
• To increase value for our customers and our own business by
suggesting new features, concepts and practices within customer
service
We are looking for a Customer Service Coordinator to join our Customer Service team in Gothenburg. This role involves handling and developing customer relationships with a focus on maintaining a high level of service both internally and externally.
Responsibilities:
As a Customer Service Coordinator you have a key support role at Brandon. Our team has shared responsibility and always delivers our best with a positive and professional attitude. Our clients are our customers as well as our colleagues.
Requirements:
• Fluent Swedish and English
• High level of Italian and preferably French, written and spoken
• Previous work within customer service
• Previous knowledge of administrative tasks and web shop administration
• Familiarity with Customer Relationship Management system
• Knowledge of Microsoft Office
• Familiarity of duties in shop
We are team of talented, energetic experts who come together to offer solutions that exceed our customers' expectations. Headquartered in Gothenburg, Sweden with offices in Shanghai and Detroit, Brandon utilizes its global structure when working with some of the biggest names in the business. This includes: Volvo, PUMA, Intersport, Saint Laurent, Microsoft Mobile and Spotify, KING to name a few. While our roots are based in Sweden, our operations are truly global, as highlighted by Brandon's distribution channels on all five continents and delivering to more than 120+ countries.
BRAND MERCHANDISE - We designs, develops and distributes Brand Merchandise that strengthen our customer's brand value and revenues. RETAIL SUPPORT - We are a full-service provider for in-store materials, a one stop shop, who creates a simple, cost-effective, time-saving solution, which gives control over spending's.
Publiceringsdatum2017-03-06Så ansöker duSista dag att ansöka är 2017-04-05
Ange följande referens när du ansöker: Application Coordinator
Klicka på denna länk för att göra din ansökanKontaktSofia Lenhagen
sofia.lenhagen@brandoncompany.com 0317644719
FöretagBRANDON
AdressBRANDON
BOX 48030
41821 GÖTEBORG
KontorsadressLindholmspiren 3B
Jobbnummer 3358594
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