Customer Service Coordinatior, CSC North

Stora Enso Kvarnsveden AB / Säljarjobb / Borlänge
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Description
Stora Enso Publication Paper is having its sales desk activities in three Customer Service Centres in Europe. Customer Service Centre North is responsible for the order handling and customer service for customers in Finland.
We are looking for one Customer Service Coordinator position for the Finnish market at Customer Service Centre North. This position belongs to the Publication Paper Marketing & Sales organization and offers an interesting job opportunity in an international work environment.
The main tasks of the Customer Service Coordinator are:
Daily customer contact; commercial approach to maximise sales, advise on paper choice and take care of sample requests
Receive, process, and confirm orders and call-offs; track stock levels and stock categories
Issue invoices/rebates/crediting; monitor customer sales plan/sub-quota/credit limits/overdue payments and take the needed action
Maintain customer related system data (BDS) and price agreements
Communicate daily with account management and mill order planning
Requirements
Applicant should preferably have:
College/upper secondary school degree
3 years' experience in sales and customer service
Knowledge of Publication Paper business and sales processes is an advantage
Good communication and interpersonal skills
System/process knowledge (Fenix, SAP R/3 sales receivables, Cognos, above processes)
Commercial attitude, ability to analyse situations and solve problems
Ability to perform many different tasks simultaneously under time pressure
Good communication skills in both verbal and written English and Finnish as native language to serve Finnish customers.
Questions regarding job content and the CSC organisation, please contact Elisabeth Granström or Pekka Hietaranta
Application
To apply, please submit your CV and application by e-mail to sofia.sjoqvist@storaenso.com not later than 2011-12-02.

Publiceringsdatum
2011-11-12

Arbetstider och omfattning
Tillsvidare
Heltid

Ersättning
Fast lön

Så ansöker du
Ansökan kan skickas till e-postadress: sofia.sjoqvist@storaenso.com

Kontakt
Sofia Sjöqvist, HR Specialist, +461046 74550 (Telefon), sofia.sjoqvist@storaenso.com
Elisabeth Granström, Director CSC North, +461046 74530 (Telefon), elisabeth.granstrom@storaenso.com

Facklig kontakt
Anders Wikström, Unionen, +461046 65537 (Telefon), anders.wikstrom@storaenso.com

Företag
Stora Enso Kvarnsveden AB

Adress
Stora Enso Kvarnsveden AB
78183 BORLÄNGE

Kontaktuppgifter
Telefonnummer: 01046-650 00
E-postadress: sofia.sjoqvist@storaenso.com

Jobbnummer
1078410

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