Customer Service Consultant to Sana Pharma in Uddevalla
Adecco Sweden AB / Butikssäljarjobb / Uddevalla
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hela Sverige Sana Pharma is now expanding its business into new markets and preparing to enter the Netherlands! We are now searching for a new colleague that will provide excellent service and guidance to our Dutch customers. Our mission is to help people achieve a better every day-life through offering our high-quality products. Are you the right person to help us with this in the Dutch market?
Sana Pharma is an international player within nutritional supplements, medical device and skin care products. The company develops, manufactures, markets, sells and distributes products directly to customers through subscription solutions. Our subsidiaries are situated in Norway, Sweden, Denmark, Finland and the Czech Republic with approximately 140 employees and a turnover of about half a billion NOK. Our mission is to give people a better everyday life through offering our products. Our organisational culture is characterised by our values: Innovative, Brave, Responsible and Respectful.
About the role
As Customer Service Consultant your tasks and responsibilities will be:
• Loyalty tasks on inbound and outbound activities
o Provide guidance and advice within appropriate use of our products, answer questions regarding shipments/subscriptions
o Establish and maintain dialogue with customers and identify their needs
o Reach out to new and existing customers and ensure continuous follow-up
• Practice upsell
• Answer e-mails and other inquiries as well as other administrative tasks
• Assist other departments in the organisation when requested
About you
We are looking for a candidate with these qualifications:
• Speak and write Dutch fluently, and a decent level of English
• Between 1 and 3 years experience from sales and/or service, preferably customer service, telemarketing or retail
• Experience with phone as a work tool is a must
• Fluency in a Scandinavian language will be regarded positive
• Familiar within Office programs
Furthermore, we see that your personal qualities:
• You are competitive and a typical goal oriented
• Dedicated to achieving your goals
• Ability to effectively analyse problems and provide solutions
• Team Player
• Good at prioritising and focusing on the task at hand
We will attribute great importance to personal suitability.
About the employment
Sana Pharma has chosen to collaborate with Adecco in this recruitment.
Questions are answered and processed by Adecco.
Sana Pharma offers you:
We offer a full-time position in Sana Pharma Marketing Services, one of NutraQ 's subsidiaries. Our modern office is situated in Kerava / Oslo / Uddevalla, where appr. 20 of your future colleagues are already working. You will be part of our team of committed customer service consultants, all eager to improve our customers daily lives through our products.
In addition:
• Product training from our internal Research and Development department
• Development of your communication and negotiation skills through coaching and follow-up from one of our experienced Team Leaders
• Pensions savings agreement and insurances
• Opportunity to borrow one of our holiday apartments in Norway, Sweden or Italy.
About the application
The assignment will be filled immediately and we are therefore recruiting continuously during the application period. Please enclose your CV and personal letter and apply the "Ansök/Apply" button.
1. The first step in our recruitment processes is a personality test (MAP) that will be sent to your e-mail address when your application has been reviewed. Adecco uses tests as part of the process in order insure quality and to make as fair an assessment as possible.
2. If you are selected to continue to the next step in the process, you will be contacted for a telephone interview.
3. The next step will be to attend a personal interview with the responsible recruiter.
Please note that in some of our processes we also use video interviews, more tests and other assessment techniques. If this is the case, you will be informed about this in the process.
Contact details
If you have questions about the assignment or the recruitment process, you are welcome to contact responsible recruiter:
Therese Hedén at
therese.heden@adecco.seIf you have questions regarding registration, please contact Adecco Candidate Support:
kandidatsupport@adecco.se alt. via tel: +468 - 598 980 10.
Welcome with your application!
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2019-02-01ErsättningFast lön
Så ansöker duSista dag att ansöka är 2019-02-28
Ange följande referens när du ansöker: ref-28823
Klicka på denna länk för att göra din ansökanKontaktTherese Hedén
FöretagAdecco Sweden AB
AdressAdecco Sweden AB
Storgatan 50, vån 2
46130 TROLLHÄTTAN
KontorsadressStorgatan 50, vån 2
Jobbnummer 4589660
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