Customer Service Associate to Ocean Freight department
Damco Sweden AB / Inköpar- och marknadsjobb / Göteborg
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hela Sverige You will daily be handling a variation of tasks within freight forwarding and transportation. In the Customer Service department we handle import and export related shipments with daily contact with our customers, suppliers and other stakeholders.
• Ensure timely resolution and response to customers
• Coordinate with sales and operations team
• Responsible for cross sell/up sell and customer retention
• Follow up on bookings and handle query resolution
• Record and report KPI 's on customers
We believe you are a truly service minded person with previous experience working in a customer service team and experience from the logistics sector.
We also think you have:
• Good communication skills.
• Passion to drive closures & high level customer service orientation
• A high proficiency in spoken and written Swedish and English.
• Very good knowledge and understanding in computer systems.
• The ability to handle a large workload without compromising the cooperation with customers, colleagues and other stakeholders.
• The will and capacity to take responsibility and deliver on set targets with the customer in focus.
• An educational background within freight forwarding or similar educational background is an advantage.
The Customer service is the point of contact for our customers regarding their need of transportation and logistics solutions. We are working to build a long-term cooperation and relationship with our customers, where we as a professional partner in transportation, logistics and freight forwarding perform our delivery towards the customers with the highest quality.
We offer you a challenging position in the freight forwarding industry. You will get the opportunity to work in an international environment in an industry that is constantly changing and under development and in the same time you will get the opportunity to develop your own skills and professional experience.
We offer you a temporary position during the summer period June- August 2017 with the possibility for a prolonging.
Publiceringsdatum2017-05-02Så ansöker duSista dag att ansöka är 2017-05-21
Klicka på denna länk för att göra din ansökanKontaktMikael Sarakinis 46317512450
FöretagDamco Sweden AB
AdressDamco Sweden AB
BOX 8773
40276 GÖTEBORG
KontorsadressTerminalvägen 17
Jobbnummer 3472019
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