Customer Service and Order Mgnt Rep Danish
Millipore Aktiebolag / Kontorsjobb / Solna
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1 year maternity leave cover
Description
Merck Millipore plays an integral part in the life science community, harnessing our passion and innovation to help researchers and drug producers around the world. As science advances, we advance with it, offering new insight and cutting-edge technologies helping our customers solve the world's most challenging human health issues.
Our promise to our customers is that we'll be there every step of the way. If you share our goals and values, and want to make your mark at a rapidly growing international company, join us and help advance the future of life science together. Merck Millipore is a division of Merck KGaA. Merck is a global pharmaceutical and chemical company with a history that began in 1668, and a future shaped by around 40,000 employees in 64 countries around the world.
You are the key to our success
In this position you are responsible for the execution of the entire customer process, from the moment an order is placed to taking care of after sales service. You guarantee the quality of our supply chain and you are therefore in contact with key accounts, sales colleagues and manufacturing sites.
An eye for detail and passion for the job make you the best at your work. You are always looking for a way to optimize Merck Millipore's service and like to share these ideas with your team.
Main Tasks
• Manage customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
• Answers phones, takes product orders, checks inventory availability or status of shipment, verifies customer pricing, prepares and processes customer return goods for credit and/or replacement.
Interacts with and supports company sales representatives.
• Handle and resolve customer complaints
• Escalates requests and unresolved issues to the designated resource
• File records of customer interactions and transactions
• Works under general supervision with some instructions given for routine work and detailed instructions for new types of work or special projects.
• Supporting integration of new business.
Who are we looking for
• As an ideal candidate you have the following:
• An (educational) background in Business
• Customer service experience in a similar international environment
• Experience with SAP and Oracle systems a plus
• Native Danish plus fluent English.
• A positive outlook on dealing with customers and know how to organize/prioritize your work.
• Enjoy working in an international team
• Driven to provide outstanding customer service
• Flexible - open to change and able to adjust accordingly.
We value your talents
Merck Millipore offers an attractive international working environment, valuing your talents and training you to develop new skills. We believe in building a strong relationship with our employees and offer career development through a variety of other training courses tailored to your individual and job needs. You will receive a competitive salary with bonus program.
Please apply by going to website
www.come2merck.com and search for positions in Sweden.
Publiceringsdatum2013-10-23Arbetstider och omfattningVisstidsanställning 6 månader eller längre
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2013-11-22
Please apply by going to website
www.come2merck.com and search for positions in Sweden.
Ansökan kan tyvärr inte göras via e-post.
FöretagMILLIPORE AKTIEBOLAG
AdressMILLIPORE AKTIEBOLAG
BOX 3033
16903 SOLNA
KontorsadressFrösundaviks allé 1
SOLNA
Övriga kontaktuppgifterTelefonnummer: 0771-200645
Jobbnummer 1684407
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