Customer Service Analyst to H&M in Borås

Vega HR AB / Marknadsföringsjobb / Borås
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For our client, H & M, Online Division in Borås, we are looking for an experienced and independent driven Customer Service Analyst who shall analyze customer behaviour & feedback and suggest improvements for H&M:s Customer Services. The position is open for immediate employment and placed at H & M?s office in Borås (Stockholm is also an option to work from). Please send in your application av CV as soon as possible. We are working with ongoing evaluation of applicants.
About H&M

H & M, is a design-oriented, creative and responsible global fashion company. The business concept is to offer fashion and quality at the best price. With about 116,000 employees and over 3,000 stores worldwide the company is committed to consistently surpass customer expectations.
More information about H & M is found on www.hm.com/se/

Your responsibilities
Find your place in a fast moving environment where the company are relying on their customer?s feedback to make sure they are constantly developing their business. H & M are offering a job where every day is an adventure, where only you set the limits to your career possibilities, and where your personal growth and development is just as important as their business.

The job as a Customer Service Analyst comes with lots of responsibility and lots of fun. Your to do-list includes:
• Ensure that the quality within all our surveys is on a level that we can use the outcome in the best possible way (define purpose, survey methods and evaluation)
• Create business cases from the outcome of your analysis to ensure constant development
• React and act towards reaching our goal of offering best customer service

Is this you?
Just like everyone at H&M, we believe you are a sales-minded, social, open, communicative and ambitious team player full of drive and optimism. Especially for this job we are looking for someone with a high interest in customer service and good at dealing with rapid change. You are confident of working independently, you are able to work without direct/immediate supervision and in a team. You are structured and skilled at delivering results in your work. As a colleague, you are perceptive, unpretentious, service oriented, open and communicative. You like to take charge and would like to influence in a positive direction. As a Customer Service Analyst you will also work in conjunction with enthusiastic and talented employees.

Your experience & skills
We are looking for an experienced analyst who loves statistical data and analyses. An advantage is if you are, or have been working in a similar position and have deep experience in analyzing customer satisfaction & behavior. It is good if you can provide us with a good track record of previous successful work and what work methods you have experience of. You should also be fluent in English, both spoken and written.

What H & M can offer you?
You come to one of Sweden?s most attractive employers that offers a dynamic and fast growing company where every day is a challenge. Your career prospects are great and your personal development is as important as the business activity. The company offers you a very exciting working environment with continuous improvement and quick decisions. Employment and wage conditions are good. The position is full-time with immediate access. The department is located in Borås but you can also work from the H & M office in Stockholm.

Publiceringsdatum
2014-07-10

Arbetstider och omfattning
Tillsvidare
Heltid
Arbetsplatsen är i Borås men möjlighet finns att utgå från Stockholm också.

Ersättning
Fast lön

Så ansöker du
Sista dag att ansöka är 2014-08-10
Vi arbetar med löpande urval så ansök snarast på Klicka på denna länk för att göra din ansökan
Ange följande referens när du ansöker: Customer Service Analyst

Kontakt
Anette Norling, Rekryteringskonsult 031-7017710 (Växel) 0706-28 66 60 anette.norling@vegahr.se

Företag
Vega HR AB

Adress
Vega HR AB
Box 9209
40095 Göteborg

Kontorsadress
Varpmossevägen 6
Göteborg

Övriga kontaktuppgifter
Telefonnummer: 031-7017710
E-postadress: info@vegahr.se

Jobbnummer
1936761

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