Customer Service Agent, part-time
Epidemic Sound AB / Backofficejobb / Stockholm
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hela Sverige Visa alla jobb hos Epidemic Sound AB i Stockholm At Epidemic Sound we are reinventing the music industry. Our carefully curated catalog, with over 32,000 tracks, is tailored for storytellers, streaming services, and in-store soundtracks. Countless clients around the world, from broadcasters, production companies, DSPs, and YouTubers rely on our tracks to help them tell their stories. Epidemic Sound's music is heard in hundreds of millions of online videos daily, across millions of playlist streams, and in thousands of in-store locations. Headquartered in Stockholm, we're spread across offices in New York City, Los Angeles, Seoul, Hamburg, Amsterdam, and Sydney. We're growing fast, have lots of fun, and are taking the music industry with us.
We are looking for remote Customer Service agents to join our growing customer service team in Stockholm.
How you will make an impact
As a Customer Service Agent at Epidemic Sound, you will help our fast-growing customer base of YouTubers, publishers, and editors with daily inquiries related to our service. You will connect directly with our customers and have a direct impact on their brand and user experience. The role will include tasks like:
• Working in Epidemic Sound's support system to help customers with various inquiries over email.
• Filing and reporting different types of inquiries and delegating questions to other departments
• Communicating with tech, music, and sales departments, if needed, to solve issues
• Keep up to date with our growing customer base and changes in the product and within the department
• Other job assignments provided by the company
This is a part-time position based at our HQ in Stockholm reporting to the Customer Service Manager. We require a minimum of 10 hours of work per week, 2 hours per day, preferably Saturday to Wednesday, with a fixed daily target of customer interactions. You will mostly be working remotely from home or anywhere you would like. It will be possible to work more hours and it can be decided between you and the Customer Service Manager. By your side, you will also have two Customer service coordinators and other agents to help and guide you through your work.
Who you are
We're looking for a service-minded person who has a keen interest in customer service and the skills to solve issues for our diverse customer base. You can be fresh out of school or have been working for many years, it doesn't matter to us. As long as you have the drive to immerse yourself in the exciting world of Epidemic Sound and share the same core values as us. Although you will be working in a team and have guidance and support when needed you will also be encouraged to seek out answers and be confident enough to resolve complex situations.
Most importantly, having the right attitude and not being afraid of change is key to this role as we are a fast-growing company. English is the company language, so we require candidates to have excellent communication skills in English, both written and oral. It is also meriting to have experience with support or other previous administrative jobs, preferably from other SAAS or fast-growing companies.
It would be music to our ears if you have experience using CRM and payment systems, or similar systems and a passion for music and storytelling.
Curious about our music? Find our music on Spotify here
https://open.spotify.com/user/... (
https://open.spotify.com/user/epidemicsound)We have lots of fun soundtracking the world and our annual Spring Bash (
https://www.instagram.com/p/BysR7R-BamB/?utm_source=ig_web_copy_link) is an event that captures this perfectly. Take a look at last years' celebration!
Application
Do you want to be a part of our fantastic team? Please apply by clicking the link below.
We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2020-12-17ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2021-06-05
Klicka på denna länk för att göra din ansökanFöretagEpidemic Sound AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Epidemic Sound AB (org.nr 556781-0899),
http://www.epidemicsound.com Arbetsplats Epidemic Sound
Jobbnummer 5494031
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