Customer Service Agent & Administrator
Mindler AB / Kundservicejobb / Stockholm
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hela Sverige About Mindler
Mindler is one of the most exciting mental health start-ups on the market. Founded in 2018 by two psychologists and a doctor, Mindler is empowering the world towards better mental health by redefining the industry through creative thinking and an innovative spirit.
Unlike many customer service teams you've seen, Mindler's teams hold a crucial importance for the organization to run smoothly. Our customer team is the beating heart of our entire organization providing both our patients, psychologists and tech department with first class service by improving the experience of Mindler.
What would you be working with?
As a Customer Service Agent & Administrator your main responsibility is to support our patients and psychologists with anything from assisting with appointments to technical support. Besides being part of the Swedish Customer Service team, based at Mindler HQ, you will also be the designated Customer Service Agent for our clinic on Kungsholmen.
Our mission is to deliver first-class service and help people to have efficient treatments with Mindler. You will be working set hours with daily tasks such as:
• Working 2 days a week at our clinic, welcoming patients and making sure everyone has an effortless experience.
• Managing customer service requests from our various channels.
• Closely collaborate with our Team Lead Psychologist regarding administration of electronic healthcare records
• Communicate with stakeholders such as other health care providers and insurance companies
• Closely cooperating with colleagues and psychologists
• Various other administrative tasks.
Who are you?
• A service-minded person with great communication and problem-solving skills.
• Strong attention to details and high organizational skills.
• Excellent writing and verbal skills in Swedish and English.
• Comfortable working in a fast-changing environment where you get the chance to influence how we work together.
• Proactive in everything you do.
• Experience from similar roles is preferred (e.g. Customer Service/ Front Office).
• Previous experience from working in electronic healthcare record systems would be an advantage.
What can we offer?
If we are a good match for each other - we will offer you a role that gives you a lot of freedom and the chance to join a well-funded company with the ambition to play an important role in the global market of digital mental health care. Since we are just in the beginning of our growth journey, you will play an important role in influencing how we work together and how we make the most impact to help our customers. Currently we are a team of around 90 people having our office in the city center of Stockholm.
Interviews will be held on a continuous basis. We are looking forward to hearing from you!
Mindler is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation or age.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2022-02-02ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2022-07-22
Klicka på denna länk för att göra din ansökanFöretagMindler AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Mindler AB (org.nr 559150-0722),
https://mindler.se/ Arbetsplats Mindler
Kontakt Adrian Lyng
adrian.lyng@mindler.se Jobbnummer 6305734
Observera att sista ansökningsdag har passerat.