Customer Service Agent
Snusbolaget Norden AB / Kundservicejobb / Stockholm
2023-04-17
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hela Sverige HAYPP GROUP
We address one of the world's biggest problems - how to end smoking. There are 1,1 billion smokers in the world. Around 8 million people die every year from smoking-related diseases. Our goal is to significantly reduce death rates, save lives and inspire people to choose healthier enjoyment. How? By offering people safer nicotine online.
Haypp Group is one of the Nordics' leading e-commerce groups with ten store brands, present in six countries where we serve more than 680 000 active consumers. Through brands such as Snusbolaget.se, Northerner.com, Nicokick.com etc., we sell nicotine pouches as well as Swedish style snus online. With our headquarters located on Östgötagatan in Stockholm we are 150 team members mainly but not exclusively based in Sweden. Also, we are an innovative and fast-moving company that is growing rapidly, driving sustainable business and are changing the world in the process. We are currently on an exciting expansion journey, converting more and more smokers to healthier alternatives across all our markets globally.
If you are interested in hearing more, watch our CEO Gavin O'Dowd explaining more about Haypp Group here: Haypp Group - A Brief Introduction
THE ROLE
We are now looking for a driven and committed star for our customer service team. The customer service team consists of 15 diligent, happy, and helpful heroes who are passionate about service. Together with the rest of the company we secure the company's progress in various exciting international markets. Your task is to respond to customer communication, ensure correct order processing, and to provide every customer with excellent service.
CORE RESPONSIBILITIES INCLUDE:
Processing customer cases according to routines in the company's various systems
Responding to incoming customer communication via call, email and chat
Order processing
Laughing and having fun with colleagues
QUALIFICATIONS
Previous documented experience in customer service (store, event, sales, etc.).
Service minded
Excellent problem-solving skills
Communicative
Flexible
Demonstration of genuine commitment to the customer.
System familiarity and quickness at the keyboard
You speak and write fluently in English
You are not afraid to take your own initiative
WHAT WE OFFER
We are a values driven company with our values Badass Teamwork, Encourage Innovation, No Douchebags and Dive In Head First at the heartbeat of everything that we do. With us you can always expect to get help from people who want to achieve things together and to be able to speak your mind in every social constellation you are part of. We highly value all ideas no matter where they come from and we are not afraid to try new things out. We are also welcoming, inclusive and everyone at Haypp Group has a voice. In addition we seize opportunities by putting in hands-on, hard work and celebrating when we reach our goals. With us, you should always feel safe, appreciated and valued but at the same time challenged and excited.
Because we recognise that our team members are our most important differentiator, we offer our team members generous benefits. We offer the following perks to everyone at Haypp Group:
Premium ITP1 occupational pension savings plan
Insurance plan, including private healthcare
30 days of paid vacation
Parental pay lift
Wellness allowance of 5,000 SEK per year
Regular conferences abroad
Lots of social happenings
SEND US YOUR APPLICATION TODAY!
If this sounds like a place you would like to contribute and grow, let us know that you are interested by sending in your application! Apply with your CV, a personal letter, through LinkedIn, or in any other way you feel represents yourself in the clearest possible way. All ways to connect work for us!
Haypp Group is committed to equality and diversity, and we welcome applications from all qualified individuals regardless of ethnicity, religion, age, gender, sexual orientation, disability, or civil status. We want to offer you a fantastic recruiting experience, and if there is anything we can do to help you feel comfortable in the process, please message us.
If you have any questions about the role or what it is like to work at Haypp Group in general, contact our responsible recruiter Viktoria Sobolewski at
viktoria.sobolewski@hayppgroup.com. We look forward to hearing from you!
Så ansöker du Sista dag att ansöka är 2023-05-02
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett deltidsjobb.
Arbetsgivare Snusbolaget Norden AB (org.nr 556801-3683)
Östgötagatan 12 (
visa karta)
116 25 STOCKHOLM
Arbetsplats Norden AB, Snusbolaget
Jobbnummer 7668236
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